Job Description

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- Identify opportunities across the product portfolio to build more value for schools and educators
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- Run structured customer discovery to understand customer needs and priorities
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- Evaluate commercial viability, including build, partner or buy options
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- Create business cases for commercially viable ideas and present them to Executives
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- Produce prototypes using Figma and AI-assisted design tools
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- Test concepts with customers
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- Handover new concepts to relevant product teams with a transparent brief
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- Remain involved in an advisory capacity through early build
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- Work across strategy, product management and design teams
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Requirements

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- 3 to 6 years of experience across product strategy, product design or a related field, ideally with some SaaS or EdTech exposure
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- Track record or portfolio demonstrating design taste and judgement, alongside financial modelling and commercial thinking
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- Experience building a business case or commercial rationale for a new product or feature
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- Working fluency in Figma and AI-assisted design tools
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- Strong written and verbal communication, comfortable presenting ideas to senior stakeholders
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- Comfort working across multiple teams without a fixed home base
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- Ability to explain why one UX approach works better than another
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- Experience conducting structured customer discovery and translating findings into product prototypes
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- Ability to balance design craft with commercial thinking,



including pricing decisions and commercial models, especially across AI products
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- Fast, adaptable and disciplined approach to experimentation
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- Valid Employee Working With Children Check required before commencing employment
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- Satisfactory National Police Check required before commencing employment
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- Verification of unrestricted work rights in Australia required before commencing employment
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Core Competencies

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Demonstrates expertise in product strategy and design, with a strong focus on customer discovery, business case development, and collaboration across teams. Proficient in Figma and AI-assisted design tools, with a solid understanding of commercial viability and financial modeling.

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Highest-signal resume keywords

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- Product Strategy
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- Figma Prototyping
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- Customer Discovery
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- Business Case Development
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- Commercial Viability Assessment
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ATS Optimization Keywords

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Hard Skills

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- Product Design
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- Financial Modeling
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- Commercial Thinking
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- UX Approach Evaluation
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- Prototyping
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Soft Skills

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- Strong Communication
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- Adaptability
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- Collaboration
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Certifications & Qualifications

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- Employee Working With Children Check
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- National Police Check
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Industry Keywords

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- SaaS
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- EdTech
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- Product Management
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- Design Teams
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- Commercial Models
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Tools & Technologies

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- Figma
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- AI-Assisted Design Tools
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📌 Customer Strategy Manager (Victoria)
🏢 Jobtailor
📍 Victoria