About The Institution

Siket Bank, originally founded as Addis Credit and Saving Institution S.C. in 2000, was established to provide financial services to underserved populations in Addis Ababa. Initially starting with 5 branches and 85 employees, the institution grew steadily, reaching over 537,000 customers by 2023. In line with the National Bank of Ethiopia’s directives, it transformed into a fully licensed bank, now boasting a capital of 7.9 billion birr, total assets of 15.8 billion birr, and 151 branches. Siket Bank focuses on operational excellence, aiming to optimize internal processes, enhance customer service, improve risk management, and foster employee development to deliver consistent value to its customers and stakeholders.

Job Summary

The job holder is responsible to manages inbound and outbound customer communications, resolves inquiries, and promotes digital banking services to ensure high customer satisfaction. The primary goal of a Contact Center Officer is to act as the main link between the bank and its customers. They provide prompt,



accurate support across multiple communication channels while supporting the bank’s service quality and product promotion goals.

Required Qualifications

- A minimum of BA degree holder from a recognized higher learning institution in Accounting and Finance, Banking & Finance, Management, Business Administration, Marketing Management or related field of discipline.
- A minimum of 3 years of related work experience.
- Banking industry experience is Mandatory.

Required Skills And Competencies

- Demonstrated integrity
- Communication skill
- Customer Satisfaction
- Teamwork & Collaboration
- Banking Operation Knowledge

Eligibility Requirements

- Applicants for the Trainee Banker IFB position must have passed the national exit exam and hold a minimum CGPA of 3.00 and above.

Vacancy Number: 02/2026/2027

For Inquiries Regarding This Position, Please Contact Phone Number:

#J-18808-Ljbffr

📌 Contact Center Officer (Southern Downs Regional)
🏢 NGO Jobs - In Ethiopia
📍 Southern Downs Regional