We are seeking a friendly, customer-focused Retail Optical Assistant to join our team at our

This role is ideal for someone who enjoys working with people, has a robust interest in fashion and

eyewear, and takes pride in delivering an excellent patient and customer experience. You will

support patients throughout their optical journey, from making appointments, selecting frames

and discussing lens options through to dispensing and collection. 20 hours a week is available with Saturday availability needed

Key Responsibilities

- Welcome patients and provide warm, professional and personalised customer service.
- Assist patients with frame selection based on their prescription, lifestyle, preferences and budget.
- Explain lens options, coatings, upgrades and other optical products in a clear and helpful manner.
- Assist with optical dispensing, including fitting and adjusting frames.
- Measure patients accurately and ensure eyewear is fitted comfortably and appropriately.
- Process sales, payments and orders accurately.
- Coordinate eyewear orders and follow up with suppliers as required.
- Contact patients when their glasses or contact lenses are ready for collection.
- Provide a high standard of after-sales service and assist with repairs and adjustments.




- Support the broader clinic team with general administrative and customer service duties.
- Maintain patient confidentiality and comply with clinic policies, procedures and relevant professional standards.

About You

- Has excellent customer service and communication skills.
- Is confident, approachable and genuinely enjoys helping people.
- Is comfortable discussing products and making recommendations based on individual needs.
- Has strong attention to detail and accuracy.
- Is organised, reliable and able to manage competing priorities.
- Works well independently and as part of a close-knit team.
- Is confident using computers and point-of-sale systems.
- Presents professionally and takes pride in their work.

Experience in retail, fashion, healthcare, customer service or a similar patient-facing environment will also be valued. Training will be provided to the right candidate.

What We Offer

- A supportive and friendly clinic environment.
- The opportunity to develop your optical knowledge and dispensing skills.
- A varied role combining patient care, retail and optical dispensing.
- Opportunity to become an integral part of the Reservoir clinic team.

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📌 Retail Optical Assistant (City of Darebin)
🏢 Vision North Eyecare
📍 City of Darebin