Job Description

Strengthen Performance. Support Leaders. Elevate Care Across Your Portfolio.

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Are you a highly experienced aged care leader who can step into diverse environments, build capability, and drive consistent high performance across multiple services?

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Respect is seeking a dynamic and accomplished Regional Support Manager to partner with our Regional Area Manager in Queensland and provide hands-on operational and clinical leadership support across a portfolio of residential aged care homes within a dedicated region.

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This is a pivotal senior role designed to strengthen leadership capability, stabilise operations where required, and ensure excellence in care delivery and performance outcomes across the region.

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About the Role

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The Regional Support Manager operates as a senior roaming leader within their allocated portfolio of aged care homes.

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Aligned to and partnered with the Regional Area Manager, you will provide embedded leadership support, operational oversight, and strategic input across multiple services. This role is ideal for a proven General Manager who has successfully led complex homes and is confident influencing outcomes across a broader regional portfolio.

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You will:

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- Partner closely with the Regional Area Manager to execute regional strategy and priorities
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- Provide hands-on operational and clinical leadership support across your portfolio of homes
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- Step into services requiring additional leadership, performance uplift, or stabilisation
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- Coach, mentor and develop General Managers and leadership teams
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- Support homes through accreditation, unannounced audits, and regulatory engagement
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- Drive improvements in occupancy, funding optimisation, financial sustainability and care outcomes
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- Monitor KPIs across clinical governance, workforce, and financial performance
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- Assist with workforce planning, roster optimisation, and leadership capability development
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- Support the management of complex complaints, workforce matters and risk issues
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- Contribute to continuous improvement initiatives and broader organisational projects
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- Relieve General Managers during extended absences or transitional periods
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This role requires regular travel within your region.

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About You

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You are a credible and resilient leader who brings both operational depth and strategic thinking. You have a proven track record of leading successful residential aged care services and are confident supporting multiple homes to achieve measurable improvement.

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You bring:

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- Demonstrated success as a Residential Aged Care General Manager or equivalent senior leadership role
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- Experience overseeing or supporting multiple services within a portfolio environment
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- Solid knowledge of clinical governance frameworks and Aged Care Quality Standards
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- Proven ability to improve occupancy, workforce stability, financial performance and care outcomes
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- Exceptional leadership, coaching and stakeholder engagement skills
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- Strong analytical, decision-making and problem-solving capability
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- Adaptability and the ability to quickly assess and prioritise in varied service environments
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Essential Requirements

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- Tertiary qualification in Nursing
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- Current AHPRA registration
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- Current Driver's Licence and capacity for regular regional travel
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- NDIS Worker Screening (or ability to obtain)
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Why Join Respect?

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As the largest provider of aged care services in Regional Australia, Respect is a growing, not-for-profit organisation committed to delivering care with dignity, compassion and excellence.

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We offer:

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- Competitive salary and entitlements
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- Not-for-profit salary packaging benefits
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- A senior leadership opportunity with regional impact
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- Career progression pathways within a growing organisation
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- A supportive, values-led culture
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- Discounted private health insurance
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📌 Regional Support Manager (Queensland)
🏢 Respect Group
📍 Queensland