Service Line Manager — ITIL SLAs & SIAM Governance (New South Wales)

Service Line Manager — ITIL SLAs & SIAM Governance (New South Wales)

14 Sep
|
Infosys
|
New South Wales

14 Sep

Infosys

New South Wales

Infosys in Sydney, Australia, is seeking a Service Line Manager to lead service level management across business services, suppliers, and internal delivery teams. You will define, monitor, and improve SLAs, OLAs, XLAs, KPIs, and governance, within a SIAM/multi-supplier model.

The role requires robust analytical skills, excellent communication, and stakeholder management to drive performance, coordinate with service owners, and deliver transparent reports using ServiceNow and other tools.

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📌 Service Line Manager — ITIL SLAs & SIAM Governance (New South Wales)
🏢 Infosys
📍 New South Wales

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