Job Description

BUILD RELATIONSHIPS. BUILD SALES. BUILD YOUR CAREER.

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We're looking for a commercially minded Customer Development Manager to join the team at Mr Central Heating in Croydon, one of our

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busiest branches.

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This is a hands-on sales role for someone who enjoys talking to customers, spotting opportunities and turning them into business.

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You'll take ownership of a customer base, develop existing accounts, bring lapsed customers back to us and proactively find new

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business.

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You don't necessarily need plumbing and heating experience. If you have a strong background in sales, telesales, account

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management or customer development and know how to build genuine relationships with customers, we'd like to hear from you.

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What you'll be doing

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You'll be working 42 hours per week, which will include some Saturday working, at the heart of our branch sales activity.

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You'll:

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- Manage and develop existing customer accounts
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- Follow up quotations quickly and consistently – we don't like leaving opportunities behind
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- Reconnect with lapsed and declining customers and win back their business
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- Make proactive warm and cold calls to generate new opportunities
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- Identify and open new trade accounts
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- Get to know your customers, how they buy and what matters to them
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- Spot opportunities to increase sales, order values and product ranges
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- Keep accurate records of calls, quotations and opportunities on our CRM
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- Work closely with the branch team to deliver sales and gross profit targets
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- Provide knowledgeable, responsive and straightforward customer service
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What we're looking for

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You'll need a proven track record in sales, telesales,



account management or customer development, along with the confidence to

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pick up the phone and create opportunities rather than wait for them to come to you.

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You'll be someone who:

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- Builds rapport easily and enjoys developing long-term customer relationships
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- Is comfortable working to sales and gross profit targets
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- Can identify opportunities, handle objections and close a sale
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- Takes ownership and follows things through
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- Is organised enough to keep on top of customers, quotes and follow-ups
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- Understands that great sales are about both revenue and margin
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- Enjoys being part of a busy, customer-focused branch team
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Experience within a plumbing and heating merchant would be useful, but it isn't essential. We're more interested in finding

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someone with the right commercial instincts, energy and approach.

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If you're someone who enjoys winning business, developing customers and seeing the results of your work on the numbers, we'd love

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to hear from you.

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Company Description

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Mr Central Heating has been supplying installers, trade professionals and homeowners with plumbing and heating products since

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1982. Built on product expertise, trusted customer relationships and dependable service, we have grown into one of the UK's

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best-known plumbing and heating merchants. As part of Lords Group Trading, we combine decades of industry knowledge with the

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ambition, energy and chance of a growing Group.

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We are proud to create an inclusive workplace where people from all backgrounds and experiences are welcomed, valued and

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encouraged to succeed. If you are looking to join a business where you can contribute, develop and be part of a supportive team,

📌 Read more (Croydon)
🏢 Lords Group Trading
📍 Croydon