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- Provide a central point of contact for screening and assessment of young people and families referred to the service
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- Coordinate service provision and help clients access appropriate support
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- Collaborate to obtain organisational information regarding clients, individual and family needs, current service delivery and service gaps
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- Build and maintain relationships with government, non-government, community stakeholders and local service providers
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- Coordinate and participate in cross-agency case discussions, local governance groups and network meetings
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- Develop partnerships with service providers, understand available services, develop referral pathways and negotiate services
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- Advocate regarding access and service delivery
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- Identify options for brokering external service provision where supports are unavailable
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- Monitor program activities, deliverables and outcomes
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- Identify risks, emerging issues and opportunities for continuous improvement
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- Apply ethical and evidence-informed practice, including social justice, empowerment, cultural safety and child-centred approaches
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- Support meaningful participation of young people and families in decision-making
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Requirements
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- Demonstrated understanding and experience of the service system which supports children and their families, and the interconnectivity between government and non-government agencies involved in supporting families
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- Robust communication skills
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- Ability to establish and maintain relationships with government and non-government agencies
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- Confident communicator able to engage and support a diverse range of stakeholders
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- Strong engagement and relationship building skills
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- Highly resilient and able to work under pressure and manage competing priorities
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- Ability to understand and adhere to Legislation, Policies and Procedures
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- Ability to plan and prioritise workload with attention to detail
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- Current driver's licence and willingness to travel
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- Subject to a National Criminal History Record Check
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- Subject to a Working with Children Check clearance
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- Up-to-date résumé (maximum 5 pages)
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- Cover letter (maximum 3 pages) addressing the targeted questions
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Core Competencies
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Demonstrates expertise in coordinating service provision for children and families, with a strong focus on building relationships with government and non-government agencies. Proficient in advocacy, program monitoring, and applying ethical practices to ensure effective service delivery.
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Highest-signal resume keywords
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- Service System Understanding
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- Relationship Building
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- Strong Communication Skills
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- Advocacy for Service Delivery
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- Legislation Adherence
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ATS Optimization Keywords
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Soft Skills
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- Engagement Skills
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- Resilience
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- Attention to Detail
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- Ability to Manage Competing Priorities
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Certifications & Qualifications
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- Current Driver's Licence
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- National Criminal History Record Check
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- Working with Children Check Clearance
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Industry Keywords
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- Child-Centred Approaches
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- Cultural Safety
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- Social Justice
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- Cross-Agency Collaboration
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- Stakeholder Engagement
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