Senior Travel Operations Specialist – Air Ticketing & GDS SME

Are you the person other ticketing teams call when things get complicated?

We’re recruiting for a confidential chance with a major travel group for a senior air ticketing specialist to step into a broader Travel Operations role as a key GDS and ticketing SME.

This is not a traditional corporate travel consultant or ticketing desk position.

You’ll provide third-level escalation support to offshore ticketing teams, using your expertise to resolve complex issues across:

- Complex issuing, reissuing and refunds
- Fare rules and ticketing procedures
- Complex international air ticketing
- Air content and distribution
- Root-cause analysis and operational troubleshooting

Around three days per week will focus on escalation support, with the remainder dedicated to projects, stakeholder engagement, process improvement and broader operational initiatives.

You’ll ideally be someone who has built deep air ticketing expertise and is already operating at a senior or SME level.

You’ll bring:

- Strong hands-on air ticketing and fulfilment knowledge
- Extensive GDS experience — Sabre highly advantageous




- Deep knowledge of issuing, exchanges, reissues, refunds and fare rules
- Experience handling complex international ticketing scenarios
- Strong troubleshooting and problem-solving ability
- Confidence acting as an escalation point and supporting other ticketing professionals
- Strong stakeholder communication and relationship-building skills
- An interest in systems, process improvement and operational excellence
- Experience across air content distribution, automation, AI or process improvement will be highly regarded.

We’re looking for a genuine air ticketing expert who can operate confidently at SME level, solve complex problems and support others when things get challenging.

A genuine step up from ticketing

This is an opportunity to take the expertise you've built over your career and apply it more broadly — becoming a recognised SME, supporting other teams, influencing processes and contributing to operational projects.

Unrestricted Australian working rights required - No sponsorship available

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📌 Senior Travel Operations Specialist – Air Ticketing & GDS SME (Queensland)
🏢 Travel Trade Recruitment
📍 Queensland