Job Description

Summary

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Avanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client's businesses. We are seeking a DevOps Support Engineer who can provide technical support across Azure DevOps, CI/CD, release management, infrastructure automation, monitoring, and cloud platform environments. You will work with business and technology stakeholders to resolve deployment issues, support configuration requests, investigate platform issues, and deliver low-to-medium complexity automation and release improvements across active client environments.

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You must be an Australian citizen to apply; existing clearance will be viewed favourably .

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Core to the Role

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Provide day-to-day DevOps support across client environments, including CI/CD pipelines, source control, build and release processes, infrastructure automation, deployment issues, and environment reliability.

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Analyse client issues and requests, then translate them into support actions, pipeline changes, automation updates, configuration changes, or technical remediation activities.

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Prepare and maintain technical design documentation, deployment guides, test scripts, support runbooks,



service updates, and stakeholder engagement materials.

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Support release management activities, workplace readiness, deployment validation, configuration changes, patches, rollback planning, and release-cycle testing.

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Develop and maintain low-to-medium complexity automation, scripts, pipeline templates, infrastructure-as-code modules, and deployment improvements across supported platforms.

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Build simple guides, support notes, test plans, release updates, and knowledge articles for clients, end users, and support teams.

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Support service governance adoption, including ticket prioritisation , SLA commitments, documentation standards, knowledge management, access controls, change controls, and shared services processes.

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Use Azure DevOps, Git, YAML pipelines, APIs, PowerShell, Bicep, Terraform, Azure Monitor, Log Analytics, and Azure cloud services where appropriate to support delivery and issue resolution.

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Track incidents, ticket trends, deployment issues, pipeline failures, platform outcomes, service outcomes, and client feedback , then recommend continuous improvements.

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About You

📌 DevOps Support Engineer - Avanade (New South Wales)
🏢 OpenTalent
📍 New South Wales