Smile Solutions Smile Solutions, "Melbourne's Home of Dentistry"™ is located in the magnificent Manchester Unity Building in the heart of Melbourne's CBD. As Australia's largest and most commended dental practice, we are proud to offer exceptional service and care.

Introduction

Smile Solutions, "Melbourne's Home of Dentistry"™ is located in the magnificent Manchester Unity Building in the heart of Melbourne's CBD. As Australia's largest and most commended dental practice, we are proud to offer exceptional service and care.

The Opportunity

A fantastic opportunity has arisen for an IT Support Officer to join our energetic and supportive corporate team. Reporting to the Senior IT Specialist, you will assist in the daily operation and maintenance of the organisation’s IT infrastructure.

Role

As the IT Support Officer, your responsibilities will include:

- Troubleshooting and resolving predominantly level 1 & 2 support issues face-to-face, over the phone, and using remote support applications.
- Installing, configuring, supporting, and maintaining the organisation's computer hardware, software, servers, networks, printers, and IT peripherals.
- Ensuring jobs in the helpdesk system are prioritised and actioned while maintaining accurate notes on status, resolutions, and escalations.
- Facilitating user onboarding and offboarding from an IT perspective.
- Creating and maintaining documentation for IT procedures, processes, and solutions.

Required Skills





- Experience with Windows desktop environments.
- Experience with Microsoft (Office) 365.
- Basic computer hardware knowledge - PCs, laptops, printers, etc.
- Working knowledge of general computing and networking concepts, with an active interest in developing skills in Windows server operating systems (Windows server, Active Directory, Office365, OSI model).

About You

- Degree or Certificate in Information Technology, or a strong IT base understanding (qualifications in IT are beneficial but not essential).
- High standard of written and verbal communication.
- Outgoing personality with a customer service mindset; you're always happy to help someone, you're patient, tolerant, and can prioritise and multi-task.
- Self-motivated team player with the ability to work calmly under pressure, meet tight deadlines, and work independently within their level of experience.
- Can-do attitude with the ability to think outside the box when solving complex problems.
- Happy to travel to some of our suburban-based practices for onsite IT support.

Benefits

- Gain wide-ranging experiences across multiple technologies, tools, and platforms.
- Accelerate your technical skills and expertise by working with a wide variety of technologies across systems and networks.
- Work as part of an expert, energetic, and collaborative team.
- Enjoy limitless opportunities to further develop your career.

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📌 IT Support Officer (Melbourne)
🏢 Smile Solutions Melbourne
📍 Melbourne