NRMA is seeking a Training & Knowledge Lead for its Roadside Contact Centre & Distribution team, based at Sydney Olympic Park with a hybrid mode (two days in the office). You’ll lead a high‑performing group, drive capability building and knowledge management, and champion AI-driven learning across the customer service function.
You will partner with leaders to close capability gaps, modernise learning frameworks and ensure operational readiness for new systems and processes, shaping
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📌 AI-Driven Training & Knowledge Leader (Parramatta)
🏢 The NRMA
📍 Parramatta
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