Job Description

Company Description

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Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries.

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As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry.

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With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

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Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

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Job Description

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We're looking for an enthusiastic and customer-focused IT Support Officer to join our team on a 6-month fixed-term contract. In this role, you'll provide first-line technical support to employees across our corporate offices, helping to deliver a seamless technology experience through responsive support, problem-solving, and collaboration.

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This is a 6 month fixed term contract.

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This is an excellent opportunity for someone early in their IT career who enjoys helping people, troubleshooting technology issues, and developing their technical skills within a dynamic and supportive environment.

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Getting to know the role and your responsibilities

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- Provide first-line IT support for hardware, software, mobile devices, and workplace technology.
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- Respond to incidents and service requests through the IT ticketing system.
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- Troubleshoot issues relating to Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
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- Set up and support user accounts and access management.
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- Escalate more complex technical issues to specialist support teams and monitor progress through to resolution.
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- Support device lifecycle management, including onboarding, replacement, and decommissioning.
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Qualifications

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What we need from you

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- 1-2 years' experience in an IT Support, Service Desk, Help Desk, or similar role.
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- Experience supporting Microsoft 365 applications and Windows environments.
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- Solid troubleshooting and problem-solving skills.
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- Excellent communication and interpersonal skills.
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- Ability to prioritise tasks and manage competing requests.
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- Customer-focused with a genuine desire to help others.
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Additional Information

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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.

📌 IT Support Officer (New South Wales)
🏢 Accor Corporate Office - Pacific
📍 New South Wales