Job Description

IT Manager - Systems, Infrastructure & Technology (Full-Time Permanent)

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Bibra Lake WA | Hands-On Technology Leadership | Standalone IT Function

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Schnits Frozen Foods is a well-established, family-owned food manufacturing business based in Bibra Lake. We are seeking an experienced and commercially minded It Manager to establish and lead our internal information technology capability.

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This is a rare opportunity for a mature technology professional who can set direction while remaining genuinely hands-on. Initially operating as a one-person IT function, you will bring day-to-day support and systems ownership in-house and build the foundations for our longer-term technology strategy.

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About the role

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Reporting to the General Manager, you will review the current outsourced environment and lead a staged transition to internal IT support. You will personally resolve day-to-day issues, administer core systems and manage vendors, while progressively strengthening infrastructure, cybersecurity, resilience, data and technology planning across the business.

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Key responsibilities

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Review outsourced IT services, contracts, access, documentation and recurring support issues.

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Develop and implement a staged transition of day-to-day IT support and administration in-house.

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Provide responsive support across users, devices, printers, connectivity, Microsoft 365, shared drives and business applications.

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Manage user onboarding, offboarding, permissions, equipment, licensing and IT asset records.

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Maintain networks, cloud services, telephony, endpoints and business-critical systems.

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Manage technology vendors, contracts, procurement, licensing and service performance.

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Strengthen cybersecurity controls, backups, disaster recovery,



incident response and business continuity.

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Develop a pragmatic technology roadmap aligned with business growth and operational needs.

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Lead systems, integration, automation and technology-improvement projects.

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Provide clear advice and reporting to leadership on technology risk, investment and priorities.

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About you

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Minimum seven years' broad experience across IT support, systems administration, infrastructure, Microsoft 365, cybersecurity and business systems.

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At least three years' experience in a senior role with broad responsibility for an organisation's IT environment or technology portfolio.

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Solid hands-on troubleshooting capability and willingness to personally deliver day-to-day support.

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Experience transitioning services from an MSP to an internal model.

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Experience working autonomously in a standalone or small-team environment.

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Experience managing vendors, contracts, licensing, cybersecurity and business-continuity arrangements.

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Robust project delivery, documentation, communication and stakeholder-management skills.

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Relevant tertiary IT qualification or equivalent substantial experience.

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Experience supporting manufacturing, FMCG, warehousing or multisite operations (desirable).

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Microsoft, cloud, networking, cybersecurity, ITIL or project-management certification (desirable).

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Newly created role with genuine ownership and executive visibility.

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Opportunity to shape both immediate service delivery and longer-term technology strategy.

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Broad and varied remit across support, infrastructure, systems and cybersecurity.

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Reliable and growing WA family-owned business.

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Convenient Bibra Lake location with on-site parking.

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Applicants must have unrestricted Australian working rights. Sponsorship is not available for this position.

📌 IT Manager - Systems, Infrastructure & Technology (City of Cockburn)
🏢 Schnits Frozen Foods
📍 City of Cockburn