Water Corporation in Western Australia seeks an experienced Head of Customer Service to lead the 90-seat Contact Centre, handling more than 300,000 calls annually across billing, enquiries and service requests. You will oversee the 24/7 response capability, driving transparent information and timely follow-up for incidents and disruptions.
This hands-on leadership role focuses on improving multichannel service, simplifying customer access to help, and building a more unified 24/7 Customer Hub with
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📌 Head of Customer Service & 24/7 Support Excellence (Western Australia)
🏢 Water
📍 Western Australia
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