Job Description

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- This is a short-term contract position for 3-4 months.
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- Applicants must be Australian citizens or Permanent Residents with full working rights in Australia.
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Role Overview

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We are looking for an experienced Delivery Manager to own end-to-end delivery of a client migration and platform upgrade program, embedded within the client's existing team in Sydney.

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The Delivery Manager owns each client migration from kickoff through environment cloning, platform upgrade, validation & Certification, and production cutover - ensuring every client moves through each stage in a controlled, certified and predictable way, while acting as the primary point of contact for the client throughout.

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The role sits at the intersection of technical delivery, quality control and client relationship management. Strong client-facing communication, technical fluency, and the ability to manage delivery under pressure are essential.

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Responsibilities

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1. Migration Execution

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- Environment Cloning
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- Platform Upgrade
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- Validation & Certification
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- Cutover
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- Execution must ensure that all entry and exit criteria are met at each stage before a client is progressed to the next one. Delivery Managers operate effectively across multiple concurrent implementations or client accounts, managing competing priorities without compromising quality.
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2. Certification & Quality Control

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Ensure validation and certification are completed prior to cutover - no client proceeds to production on an uncertified environment.

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Coordinate with QA and Engineering to confirm:

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- Functional parity between the existing and upgraded platform
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- Data integrity across the migrated environment
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- Unchanged system behaviour from the client's perspective
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- Certification evidence is captured and traceable for each client
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3. Wave & Batch Execution

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Allocate and manage clients across migration waves based on:

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- Complexity of the client setting and configuration
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- Transaction volume (TPS)
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- Integration footprint and client-specific dependencies
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- Business criticality and acceptable change windows
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Ensure execution aligns with:

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- QA certification capacity
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- Controlled batch progression - each batch is only released once the preceding batch is stable
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4. Cutover Execution

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- Plan and coordinate production cutovers, including scheduling, readiness checks, communication and rollback planning, ensuring smooth transition and post-launch system stability
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Ensure that:

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- Backend system transition occurs smoothly with minimal client impact
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- Post-cutover validation is completed and signed off
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- System stability is confirmed before the client is declared complete
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- Any issues arising during or after cutover are triaged and resolved without delaying the wider program
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📌 Delivery / Implementation Manager SaaS Platform, 4-Month Contract, based in Sydney - KMS Technology (New South Wales)
🏢 OpenTalent
📍 New South Wales