NRMA is seeking a Training & Knowledge Lead for the Roadside Contact Centre & Distribution team, based at Sydney Olympic Park with a hybrid model (typically two days in the office). You will lead Trainers, Knowledge Specialists and QA teams, partner with stakeholders, and elevate frontline capability through learning frameworks and data-driven improvements.
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You will champion AI and digital tools, design contemporary training content, and oversee onboarding, coaching, and ongoing development to ensure