Job Description

As a Case Manager, you'll manage customer enquiries and cases from initial contact through to resolution.

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Acting as the primary point of contact, you'll assess individual circumstances, coordinate stakeholders and identify practical solutions while ensuring a high-quality customer experience.

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Key Responsibilities

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- Manage a portfolio of customer enquiries and cases
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- Investigate circumstances and assess outcomes
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- Build trusted relationships with customers and stakeholders
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- Resolve complex issues and identify solutions
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- Handle sensitive conversations with professionalism and empathy
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- Collaborate with internal teams to drive outcomes
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- Maintain accurate records and documentation
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- Prioritise competing demands in a fast-paced setting
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- Take ownership of cases through to resolution
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- Contribute to process and customer experience improvements
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The Successful Applicant

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You thrive on solving problems, building relationships and finding solutions in complex situations.

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Backgrounds We'd Love to See

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- Insurance Claims
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- Case Management
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- Customer Service
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- Complaints Resolution
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- Contact Centre or High-Volume Service Environments
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You'll Bring

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- Experience managing cases, claims, enquiries or customer portfolios
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- Strong problem-solving and decision-making skills
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- Excellent communication and stakeholder management abilities
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- Confidence handling complex or sensitive discussions
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- Strong organisational skills and attention to detail
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- Ability to manage competing priorities
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- A proactive, customer-focused approach
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- Confidence using and learning current technology
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- Full Australian working rights
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Our client is a rapidly growing organisation investing heavily in its people, technology and future growth.

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Due to continued expansion, they are seeking motivated Case Managers to join a high-performing team. You'll manage your own portfolio, navigate complex situations and play a key role in delivering positive customer outcomes.

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What's on Offer

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- $84,000 package inclusive of superannuation
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- Annual bonus of up to $5,000
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- Comprehensive training
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- Clear career progression pathways
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- Exposure to innovative technology, AI and automation
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- Modern Brisbane offices
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- Monday to Friday hours, no weekends
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- Supportive leadership and ongoing development
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- Employee wellbeing initiatives If you're looking for a career where you can solve problems, take ownership and make a genuine impact, we'd love to hear from you.
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📌 Case Manager (Queensland)
🏢 Michael Page
📍 Queensland