Job Description

Smart Energy is a leading national home electrification company specialising in solar systems, batteries, and hot water heat pumps for Australian households.

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Our mission is simple: make renewable energy easy and help homeowners save money.

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From humble beginnings in a Byron Bay warehouse, we've grown into a national business with 18 teams across Australia - and 10 years years in, we're only just getting started.

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About the Role

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The Sales Operations Coordinator supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection.

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This role is a critical quality-control and coordination link between Sales, Customers, and our Installation teams.

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Please note: This role is based onsite, 12PM - 8PM - Monday - Friday in our vibrant Waterloo office.

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What You'll Do

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- Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.
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- Ensure sales quality control via a live sale verification process prior to booking installations for customers.
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- Assist with preparation for installation delivery by obtaining site information from Energy Specialists or customers as needed.
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- Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Energy Specialists.
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About You





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- Proficient in Google Workspace or Microsoft Office
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- Background in customer service, administration, or hospitality
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- Able to work independently and manage tasks in a rapid-paced environment
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- Strong multitasking and time management skills
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- Highly organised, adaptable, and solution-oriented
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- Skilled in handling change and resolving conflict calmly and professionally
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- Worked within Salesforce CRM (Big bonus!)
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Why Join Smart Energy?

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At Smart Energy, we take our work seriously -but we don't take ourselves too seriously.

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You'll join an ambitious, high-performing team where ideas are welcomed, hard work is recognised and career progression is genuinely encouraged.

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You'll also enjoy:

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- A fun, social and supportive office culture
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- Friday drinks and team pub lunches
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- Ongoing training and support
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- Clear pathways for career progressionThe opportunity to join a fast-growing national business
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- An incredible annual Christmas party in Byron Bay or Sydney
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- Meaningful work within Australia's growing renewable-energy industry
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As Smart Energy continues to expand, so will the opportunities available to great people who want to grow with us.

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Make the Smart Move

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If you're organised, energetic and ready to build your career with a business making a real difference, we'd love to hear from you.

📌 Sales Operations Coordinator | Home Electrification (New South Wales)
🏢 Smart Energy Group
📍 New South Wales