Job Description

Enhance Dematic's brand in the marketplace by building customer relationships
n Manage key accounts
n Develop new service business, including upgrades, changes and service agreements
n Nurture warm leads for new AGV installations
n Identify opportunities for other Dematic divisions
n Maintain strategic customer relationships and strengthen Dematic's position as a trusted long‐term partner
n Understand customer operations, business objectives and future challenges to identify opportunities
n Uncover Service Sales, Lifecycle Services, Automation Sales and operational requirements
n Develop value‐driven solutions for customers and Dematic
n Drive Service Sales, Technical Sales and Automation Sales growth
n Build and maintain a pipeline of opportunities
n Partner with service, solution development, design and solutions teams to propose technical service, AGV and automation solutions
n Represent customer requirements, market trends and operational insights internally
n Foster customer retention through strategic account planning and Lifecycle Services
n Oversee customer opportunities from initial engagement through solution delivery and ongoing support
n Identify additional sales opportunities throughout the customer lifecycle

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Requirements

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- Proven experience in solution sales, business development or strategic account management within industrial, automation, logistics or technical environments
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- Demonstrated ability to build trusted, long‐term customer relationships and establish credibility with senior operational and executive stakeholders
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- Strong commercial acumen
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- Ability to identify emerging customer needs,



understand operational challenges and translate these into practical commercial solutions
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- Outstanding communication, influencing and negotiation skills
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- Ability to collaborate effectively across service, engineering, operations and solution design teams
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- Strong understanding of financial outcomes and ability to manage priorities and deadlines effectively
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- Highly professional, proactive and customer‐focused
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- Versatile, resourceful and resilient
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- Degree qualified in an engineering, technical, scientific or related discipline
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- Understanding of OH&S; requirements
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Core Competencies

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Demonstrates expertise in solution sales and strategic account management within industrial and automation sectors, with a strong focus on building long‐term customer relationships and delivering value‐driven solutions. Proficient in collaborating across teams to drive service sales growth and manage customer opportunities throughout the lifecycle.

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Highest‐signal resume keywords

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- Solution Sales
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- Strategic Account Management
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- Customer Relationship Management
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- Business Development
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- Collaboration Across Teams
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ATS Optimization Keywords

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Hard Skills

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- Solution Sales
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- Business Development
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- Account Management
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- Customer Needs Analysis
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- Financial Acumen
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Soft Skills

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- Communication Skills
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- Influencing Skills
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- Negotiation Skills
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- Proactive Approach
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- Resilience
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Certifications & Qualifications

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- Degree in Engineering
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- Degree in Technical Discipline
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- Degree in Scientific Discipline
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Industry Keywords

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- Industrial Automation
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- Logistics
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- Customer Lifecycle
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- OH&S; Requirements
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- Technical Environments
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📌 Business Development Manager (Northern Beaches Council)
🏢 Jobtailor
📍 Northern Beaches Council