Job Description

Join a high performing and collaborative team

n

Versatile Work Environment: Work where we work best - whether in the office or from home.

n

12 month fixed term with an immediate start date

n

An exciting opportunity to be part of the newly established Perpetual Wealth Team, This is a unique opportunity to play a pivotal role in supporting the of a newly formed wealth management business during a significant period of transformation and growth.

n

About the Role

n

Join our dynamic team at Perpetual Wealth. As an ITSM Lead , you will:

n

n
- Develop, maintain, and champion the strategy, roadmap and vision around delivering product features and improvements
n
- Drive the maturity and use of the platform to ensure continual value is derived
n
- Define and monitor product metrics to measure success of features and identify areas of improvement
n
- Provide technical best practice standards and design support, ensuring that the system complies with our company policies, procedures, and standards.
n
- Responsible for the development and maintenance of documentation for the product including but not limited to, design documentation, technical operations, support documentation, and release notes
n
- Create scalable and high performing solutions that are fit for purpose and aligned with the platforms best practice
n
- Facilitate and manage end-to-end delivery activities for the platform, including discovery, design, and implementation of solutions
n
- Act as a point of contact for ServiceNow for the business and technology groups
n




- Manage our ServiceNow Partner to ensure they are delivering in accordance with our practices and respective agreement
n

n

About You

n

n
- ServiceNow Certified System Administrator (CSA) Qualification
n
- ITIL Certification preferred
n
- Bachelor degree, or similar preferred
n
- 5+ years of hands-on experience in application administration, configuration, and development of ServiceNow
n
- Experience in system implementation and change management processes
n
- Experience directing/leading junior resources
n
- Experience collaborating with stakeholders on business process enhancements and experience working with developers to deliver solutions.
n
- Experience defining and delivering systems' support strategy, including business analysis and requirements gathering abilities.
n
- Demonstrated ability to influence and consult (providing options with pros, cons,and risks).
n
- Previous experience working with external providers
n

n

How we work

n

Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve.

n

Employee benefits

n

n
- Work from anywhere in Australia for up to one month each year
n
- An annual allowance to empower you to prioritise your personal wellbeing
n
- Study support and commitment to supporting professional development
n

n

We're committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.

📌 ITSM Toolset Lead (New South Wales)
🏢 Perpetual
📍 New South Wales