Job Description

Chandler Macleod is recruiting on behalf of our client for multiple Business Support Officer opportunities. This is a rewarding role where you'll play an important part in supporting participants through key stages of their journey, delivering quality customer service and helping to achieve positive outcomes.

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Working within a collaborative and fast-paced environment, you will manage a variety of administrative, operational and customer-focused tasks while engaging with participants, providers and stakeholders across Australia. This a full time, office based, labour hire contract.

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About the Role

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As a Participant Support Officer, you'll be responsible for managing a diverse workload, resolving enquiries, and supporting participants through established processes and pathways. You'll use a range of systems and tools to review information, assess participant matters, and ensure actions are completed accurately and within required timeframes.

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This role requires strong judgement, empathy, attention to detail and the ability to communicate effectively with people from diverse backgrounds.

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Key Responsibilities

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- Manage participant-related enquiries and provide accurate information and support.
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- Conduct reviews of participant information and maintain records across multiple systems.
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- Make outbound calls to participants, providers and stakeholders to gather information and progress matters.
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- Assess and action participant requests in line with legislation, policies and operational guidelines.
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- Escalate complex issues where required and contribute to achieving team service delivery outcomes.
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- Assist with process improvements, reporting activities and project-related initiatives.
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- Work collaboratively with team members to share knowledge, provide feedback and support continuous improvement.
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About You

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- Exceptional communication and interpersonal skills, with the ability to build rapport and engage with a broad range of stakeholders.
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- Strong customer service experience within a high-volume environment.
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- The ability to remain calm, professional and solution-focused when dealing with sensitive or complex situations.
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- Excellent organisational skills and the ability to manage competing priorities.
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- Strong analytical and problem-solving capabilities.
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- A high level of attention to detail when working with data and documentation.
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- Experience interpreting policies, procedures or legislative frameworks.
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- Confidence using Microsoft Office and navigating multiple systems simultaneously.
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What We're Looking For

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- Experience in administration, customer service, contact centres, case management, human services, health, government or community services environments.
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- Ability to handle sensitive information with professionalism and confidentiality.
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- Demonstrated resilience, adaptability and commitment to delivering positive customer outcomes.
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- A team-oriented team player with a proactive approach to learning and continuous improvement.
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For any queries, please [email protected]

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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

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You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.

📌 Participant Support Officer (Campbelltown)
🏢 Www.Chandlermacleod.Com
📍 Campbelltown