Job Description

APS4 Participant Support Officer opportunities in South Australia

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Reasons to Apply - At a Glance

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Make a meaningful difference supporting Australians living with disability while developing your skills in administration, customer service, assessment and case management. Join a growing Federal Government agency with a strong focus on operational excellence, participant outcomes and career development. Enjoy a competitive hourly rate, hybrid working arrangements and robust potential for extension. Locations include SA - St Mary, Elizabeth, Midland

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Your New Company Hays is proud to partner with a leading Federal Government agency that delivers a national support system for Australians living with disability. The agency plays a critical role in helping participants access the supports they need to achieve their goals and improve their quality of life.

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Key responsibilities include:

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- Conducting desktop reviews and transposing information into systems and web-based platforms.
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- Managing allocated workflows and ensuring work is completed accurately and within required timeframes.
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- Delivering high-quality customer service via phone, email and administrative channels.
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- Addressing straightforward to moderately complex enquiries and providing accurate advice in line with legislation, policy and operational guidelines.
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- Making outbound calls to participants, providers and other stakeholders.
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- Undertaking suitability assessments for entry and exit into specialist planning streams.
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- Managing and resolving participant matters, including planning pathway tasks in accordance procedures.
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- Identifying risks and escalating complex matters to senior team members when required.
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- Supporting project and operational activities through research, analysis,



reporting and continuous improvement initiatives.
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- Working collaboratively with internal teams to contribute to team goals and participant outcomes.
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The successful applicant will demonstrate:

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- Strong communication skills with the ability to engage empathetically with participants and stakeholders.
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- A commitment to delivering exceptional customer service and supporting people living with disability.
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- The ability to manage competing priorities and work effectively in a fast-paced environment.
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- Strong attention to detail and the ability to follow policy, procedures and legislative frameworks.
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- Sound problem-solving skills and the ability to exercise judgement when resolving enquiries.
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- Confidence using computer systems, Microsoft Office and multiple software applications.
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- The ability to remain calm under pressure, de-escalate challenging situations and recognise risk.
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- Experience within disability services, health, community services, government administration or customer-focused environments will be highly regarded.
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Logistics

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- The Logistics Until 31 December 2026, with a strong view to extension
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- Hourly Rate: $43.82 per hour + Super
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- Full-time Hours, 37.5 hours per week
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- Citizenship: Australian Citizenship is mandatory
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- References will be required
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- NDIS Workers Screeners Check or willing to obtain
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What You'll Get in Return

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- An opportunity to build your career within a large Federal Government agency.
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- Meaningful work that positively impacts the lives of Australians living with disability.
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- Comprehensive training and ongoing support.
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- A positive and inclusive team environment.
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- Weekly pay cycle.
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- Online timesheet submission and approval.
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- Nominated superannuation fund.
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- Potential opportunities for extension and future career progression.
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📌 Participant Support Officer - South Australia (Western Australia)
🏢 Rashi Joshi
📍 Western Australia