Category: Administration & Office Support

Contract

Location: Shepparton

VIC

- Be the first point of contact, helping prospective students find the right pathway for their future
- Turn enquiries into meaningful connections and positive student experiences
- RepresentGOTAFEat events and build strong relationships with students,familiesand stakeholders

About Northern Victoria Institute of TAFE (NVITAFE)

At Northern Victoria Institute of TAFE (NVITAFE),we’rebuilding one connected organisation while continuing to deliverhigh-qualitytrainingand skillsthrough the trusted GOTAFE and Wodonga TAFE brands.

NVITAFEoperatesacross 11 campuses in Northern Victoria, and across a further 12 sites nationally to deliver training to the Australian Defence Force.

As one of Victoria’s largest regional TAFEs, with more than 1,000 employees andin excess of14,000 students,we’reinvesting in our people, our capability,and the future ofvocational education.

Every day, our peoplecontribute to helpinglearners gain the skills,confidenceand opportunities to transform their lives.

About the role

Ifyou’repassionate about helpingstudentsfind the right educational path and making their experience seamless from the start, this role is for you! As the Enquiry & Attraction Officer, you will be the first point of contact for prospective students, providing them with the information they need to make informed decisions about their education at GOTAFE. You will also play a key role in promoting GOTAFE at events, ensuring that students and stakeholders receive exceptional service and experience throughout their journey with us.

About you

You will bring:





- A Certificate IV in Business (Office Administration) orpreviouswork experience in a similar role.
- Demonstrated experience in dynamic front facing service delivery (eg.reception, call centre)
- Strong communicationskills, with a demonstrated ability to provide exceptional customer service across multiple channels including face-to-face, phone, and online.
- Excellent attention to detail, especially in document management and process management.
- Confident digital skills and experience using software packages including Microsoft Office, CRM, and database management.
- A commitment to working collaboratively with internal teams to deliver a consistent, high-quality student experience.
- A strong understanding of diverse student needs, with the ability to engage and support students from various backgrounds

We recognise that applicants may not meet every criterion listed in a Position Description. If you believe you have the capability to succeed in the role and candemonstraterelevant skills,experienceor potential, we encourage you to apply.

Whatyou’llneed

Successful applicants willbe requiredto provide:

- a current National Police Check (issued within three months of commencement)




- a current Employee Working with Children Check (or evidence of application)

Working at NVITAFE means being part of an organisation committed to making a positive differencein our communities.
We offer:

- a supportive and collaborative workplace culture
- qualified learning and development opportunities
- meaningful work that supports students,industryand our communities
- the opportunity to help shape the future of one of Victoria’s largest regional TAFEs.

We support flexible work arrangements and, where operationallyappropriate, may offer options such as flexible start and finish times, hybrid work, part-time arrangements, job sharing or other flexible work options.

An inclusive employer

NVITAFE is committed to creating an inclusive workplace that reflects the diversity of the communities we serve. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, women, LGBTQIA+ people, Veterans, and people of all ages,gendersand identities.

Child Safety Commitment

Central to our values, NVITAFE prioritises the safety and wellbeing of young people, with Child Safety Officers on-site and Child Safety Policies. All staffmustcomplete Child Safe Training and obtain a Working with Children Check and a Nationally Coordinated Criminal History Check.

Applications close:20 September2026(Applications will be reviewed as received and an appointment may be made prior to the closing date).

Close Date: 20/09/2026

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📌 Enquiry & Attraction Officer (Shepparton)
🏢 Soldier On
📍 Shepparton