- Administer and maintain the Enterprise Service Management platform, ensuring system availability, performance and reliability
- Configure and maintain workflows, forms, service catalogues, templates, notifications, business rules, automation routines and service portals
- Support platform upgrades, testing activities, release deployments, vendor-led enhancements and environment management
- Monitor platform utilisation, system health and performance to ensure optimal service delivery
- Administer and maintain Enterprise IT Asset Management across hardware, software, cloud and service assets
- Custody of SVHA technology asset, configuration and service management data
- Ensure integrity, accuracy and governance of information supporting service delivery, asset lifecycle management, cybersecurity, change management, reporting, compliance and AI-enabled capabilities
- Maintain trusted technology data foundations supporting automation, analytics and AI-enabled service management
- Improve processes and systems, resolve complex challenges, and translate complexity into clear advice, decisions and action

Requirements

- Minimum 5 years' experience administering Enterprise Service Management, IT Service Management or Asset Management platforms
- Proven experience administering IT Asset Management processes, including asset lifecycle governance, discovery and reconciliation
- Strong understanding of ITIL Service Management principles and Service Configuration Management practices
- Experience developing reporting, dashboards and operational analytics
- Strong understanding of data governance, data quality management and information integrity controls




- Experience working with enterprise technology teams, vendors and stakeholders
- Highly developed analytical, problem-solving and stakeholder engagement skills
- Demonstrated experience managing or supporting a CMDB in a large and complex enterprise setting
- Previous exposure to healthcare operational environments is highly regarded but not essential
- Completion of all role-required pre-employment checks, including relevant immunisations
- Resume and cover letter required for application

Core Competencies

Demonstrates expertise in administering Enterprise Service Management and IT Asset Management platforms, with a strong focus on ITIL principles, data governance, and operational analytics. Capable of improving processes and ensuring the integrity of technology data to support service delivery and asset lifecycle management.

Highest-signal resume keywords

- Enterprise Service Management Administration
- IT Asset Management Processes
- ITIL Service Management Principles
- Data Governance and Quality Management
- CMDB Management in Complex Environments

Hard Skills

- Workflow Configuration
- Service Catalog Management
- Automation Routines
- Operational Analytics Development
- Asset Lifecycle Governance
- Performance Monitoring
- Change Management
- Cybersecurity Practices
- Reporting and Dashboard Creation
- Service Configuration Management

Soft Skills

- Analytical Skills
- Problem-Solving Skills
- Stakeholder Engagement Skills

Industry Keywords

- Healthcare Operational Environments
- Data Integrity
- Compliance
- AI-Enabled Capabilities

Tools & Technologies

- Enterprise Service Management Platform
- IT Asset Management Tools
- CMDB Tools
- Service Portals

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📌 ITSM & ESM Knowledge Lead – Digital Experience (Queensland)
🏢 Jobtailor
📍 Queensland