Job Description

Are you looking for a role where you're genuinely valued, supported, and rewarded for the work you do?

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This is your chance to join a business that truly puts its people first.

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Our client is an outstanding employer with a welcoming, inclusive culture and a reputation for going above and beyond for their team. Due to continued growth, they're now looking for a Collections Executive to join their friendly and supportive team.

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The Role

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As a Collections Executive, you'll play a vital role in helping customers regain control of their accounts while delivering excellent customer service every step of the way. Your day-to-day responsibilities will include:

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Making outbound calls to customers in arrears with their invoice payment , aiming to resolve matters in a single call, you calls will be on an auto dialler so you don't even have to think who to call next !

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Handling inbound calls relating to overdue accounts and general customer enquiries

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Taking secure payments over the phone quickly and efficiently

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Issuing copy invoices, statements, and relevant documentation when required

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This is a people-focused role where empathy, communication, and problem-solving are key.

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What We're Looking For

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Ideally educated to graduate level (though this isn't essential)





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Confident communication skills with a solid customer-first mindset

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Calm, professional, and solutions-focused, even in challenging situations

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Previous experience in collections

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Competitive salary plus monthly bonus - average £200 per month (typically ranging from £50-£600 depending on performance and business volumes)

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A genuinely supportive team culture with an employer that prioritises wellbeing

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Clear opportunities for career development and progression

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Recognition for your contribution and the chance to make a real impact

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- 20 days annual leave plus 8 bank holidays
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- Christmas to New Year shutdown
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- Your birthday off
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- Option to buy additional holiday
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- Access to BHSF benefits including private medical appointments, mental health support, and death in service cover
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- Ongoing training and clear progression pathways
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- Team socials and long-service recognition
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- Free on site parking and discounted travel options
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If you're motivated, customer-focused, and want to work somewhere you're treated as more than just a number, we'd love to hear from you.

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This position will also require a credit check

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