St Vincent's Care at Home is seeking a Customer Experience Lead to shape the national MMHCI service by embedding human-centred design across home and digital settings. You will collaborate with operations, clinical design and delivery partners to translate complex requirements into practical service models.
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You will lead service design activities, engage diverse stakeholders, and coach teams to adopt participatory methods, improving access, referral pathways and care continuity across funded
📌 Healthcare CX & Service Design Lead (Victoria)
🏢 St Vincent's Health Australia
📍 Victoria
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