Job Description

Job Description

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Set in the heart of the Hunter Valley, Elysia Wellness Retreat offers guests a unique opportunity to unwind, reconnect, and experience true rejuvenation. As part of our commitment to exceptional service and a deeply nurturing guest journey, we're seeking a passionate and guest-focused Front Office Supervisor to join our team on a full time basis.

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Step into a key leadership role at Elysia Wellness Retreat, where you'll support the Front Office Manager in overseeing daily operations, guiding a high-performing team, and shaping a guest journey defined by care, calm, and professionalism. This is your opportunity to lead with purpose, inspire meaningful service, and play a key part in delivering the warm, wellness-focused experience that sets Elysia apart.

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Key Responsibilities Include

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- Assisting in the daily leadership of the Front Office team to deliver warm, seamless guest service from arrival to departure.
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- Creating a welcoming environment that aligns with the retreat's values of wellbeing and genuine care.
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- Coaching and mentoring team members to grow their skills, confidence, and service delivery.
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- Handling guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.
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- Overseeing front office operations including bookings, reporting, and daily procedures.
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Shift Details (subject To Change)

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- Rotating roster across Monday to Sunday
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- Shift times scheduled within 7:00am to 11:00pm
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- Immediate start available
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📌 Front Office Supervsior (Mount View)
🏢 Elysia Wellness Retreat
📍 Mount View