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- Deliver on-site and remote ICT support across MDHS locations
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- Install, configure and support end-user devices and clinical workstations
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- Troubleshoot incidents and service requests in line with SLAs
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- Support device deployment, upgrades and lifecycle activities
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- Assist with system migration and integration into GRHA environments
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- Maintain asset records and technical documentation
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- Provide customer-focused support to clinical and corporate staff
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- Support MDHS's transition from LMSS into the GRHA IT environment
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- Collaborate with the Grampians Health Service Desk, System Administrators, MDHS ICT staff and external vendors
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- Contribute to service performance, service integration and digital uplift in a healthcare workplace
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Requirements
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- Relevant tertiary qualification in IT, computer science, networking, or equivalent industry experience with recognised certifications (e.g. Microsoft, Cisco, VMware)
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- Experience in desktop support or field services roles
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- Strong knowledge of Windows, M365, Azure and endpoint technologies
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- Demonstrated expertise in network infrastructure, including LAN/WAN, firewalls, VPNs, load balancing, and multi-site environments
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- Proven problem-solving skills with a proactive approach
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- Excellent communication and stakeholder engagement capabilities
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- Ability to work independently in a regional, multi-site environment
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- Current driver's licence and willingness to travel
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- Satisfactory police records check
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- Immunisation clearance
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- Working with Children check and/or NDIS Worker Screening Check
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- Willingness and ability to wear PPE when required
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Core Competencies
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Demonstrates expertise in ICT support, including installation, configuration, and troubleshooting of end-user devices and clinical workstations. Proficient in network infrastructure management and customer-focused service delivery in a healthcare environment.
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Highest-signal resume keywords
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- Desktop Support
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- Network Infrastructure Management
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- Windows Operating System
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- M365 and Azure
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- Problem-Solving Skills
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Hard Skills
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- ICT Support
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- End-User Device Configuration
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- Incident Troubleshooting
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- System Migration
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- Technical Documentation
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- Asset Management
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- Service Level Agreements
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- Clinical Workstation Support
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- Device Deployment
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- Lifecycle Management
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Soft Skills
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- Excellent Communication
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- Stakeholder Engagement
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- Proactive Approach
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- Independent Work
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- Customer-Focused Support
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Certifications & Qualifications
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- Relevant Tertiary Qualification in IT
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- Microsoft Certification
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- Cisco Certification
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- VMware Certification
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- Working with Children Check
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- NDIS Worker Screening Check
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Industry Keywords
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- Healthcare Environment
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- Grampians Health Service
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- MDHS
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- GRHA IT Environment
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- PPE Compliance
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Tools & Technologies
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- Microsoft
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- Cisco
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- VMware
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- LAN/WAN
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- Firewalls
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- VPNs
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- Load Balancing
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- Multi-Site Environments
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