Job Description

Melbourne CBD - Collins Street Location

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Temp Role | $41 per hour + Super

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Immediate Start | Full-Time Hours Mon-Fri

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WOW Recruitment is seeking a Customer Service & Onboarding Administrator to support a global workforce solutions organisation based in Melbourne's CBD.

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This is a fantastic opportunity for someone who genuinely enjoys helping people, solving problems and delivering outstanding customer service.

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You'll be the key point of contact for workers and clients, managing onboarding, compliance, documentation and queries while building solid relationships in a fast-paced environment.

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Perks & Advantages

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- Work with a global workforce solutions business with potential for a permanent prospect
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- Supportive, qualified team environment in a prime CBD location
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- Hybrid working arrangement after training period (WFH Mondays & Fridays)
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- Great hourly rate and immediate start available
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What You Will Be Doing

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- Act as the first point of contact for workers and clients, providing exceptional customer support
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- Coordinate onboarding documentation,



contracts and visa/work rights checks
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- Investigate and resolve worker and client queries, taking ownership through to resolution
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- Maintain accurate records across multiple systems and ensure compliance requirements are met
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- Liaise with payroll and invoicing teams to ensure smooth service delivery
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- Support HR-related processes including timesheets, performance matters and workplace health & safety
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What You Bring

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- Experience in onboarding, recruitment, HR administration, contractor management or high-volume customer service
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- A genuine passion for helping people and delivering exceptional customer service
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- Strong communication skills and confidence speaking with clients and stakeholders
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- Professional, energetic and positive attitude
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- Ability to remain calm under pressure and manage multiple priorities
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- Strong attention to detail and problem-solving skills
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- Confident using Microsoft Office and CRM systems
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📌 Customer Care Specialist (Victoria)
🏢 Wow Recruitment
📍 Victoria