Job Description

New AO4 Customer Relations Officer | Brisbane CBD | $60.69 p/h + Super

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Your new company Join a Queensland Government organisation responsible for delivering essential transport services and customer outcomes across the state. Based in Brisbane CBD, this team plays a critical role in managing customer enquiries, complaints, and stakeholder communications while ensuring high standards of service delivery and continuous improvement.

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Your new role

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As an AO4 Customer Relations Officer, you will be responsible for managing a diverse range of customer enquiries and complaints while providing high-quality support to internal and external stakeholders. Working within a fast-paced environment, you will investigate issues, coordinate responses, analyse information, and contribute to positive customer outcomes.

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Key responsibilities

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- Managing customer feedback, complaints, and enquiries through effective investigation and resolution.
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- Liaising with internal teams and external service delivery partners to coordinate timely responses.
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- Preparing professional written correspondence and providing customer-focused verbal advice.
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- Monitoring and prioritising a fluctuating workload to meet service standards and key performance indicators.
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- Analysing information and making recommendations in accordance with legislation, policy, and established processes.
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- Supporting continuous improvement initiatives, procedures, and project activities.
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- Building and maintaining strong stakeholder relationships across multiple business areas.
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- Assisting users of customer relationship management systems, including training, support, and triage of system-related enquiries.
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What you'll need to succeed

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- Previous experience in a customer service, customer relations, complaints management, contact centre, or administrative support role.
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- Strong written communication skills with the ability to prepare professional correspondence.
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- Excellent stakeholder engagement and relationship management skills.
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- Strong problem-solving and analytical abilities.
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- The ability to interpret information, assess issues, and make sound decisions.
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- Effective time management skills and the ability to manage competing priorities.
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- Experience working within a government or highly regulated environment will be highly regarded.
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- Experience using CRM systems and Microsoft Office applications.
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What you'll get in return

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AO4 hourly rate of $60.69 per hour plus super

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12-month temporary assignment through to 30 June 2027 with potential to extend

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Brisbane CBD location

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Full-time hours, Monday to Friday

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Hybrid working arrangement offered once settled

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Opportunity to contribute to a high-performing Queensland Government team

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Gain valuable government experience within a customer-focused setting

📌 Customer Relations Officer (Queensland)
🏢 Rashi Joshi
📍 Queensland