- Provide over the phone support to patients
- Modern offices, training provided, hybrid working
- $33-$34 per hour, full-time opportunity

About PRC

Perth Radiological Clinic (PRC) is Western Australia’s largest and most established private radiology provider, proudly doctor-owned and serving the community for over 75 years.

With a team of over 1,250 professionals and 130 doctors, we deliver high-quality diagnostic imaging across more than 20 hospital and community sites, powered by cutting-edge technology and a commitment to compassionate care.

About the role

As a Patient Support Officer at Perth Radiological Clinic, you will play a critical front-line role in helping patients navigate their care experience. Based in our centralised call centre, you will handle high-volume inbound calls, provide accurate information, and schedule appointments across a range of imaging modalities.

You will receive thorough training over the first 4-6 weeks and be paired with experienced team members to support your development in PRC systems and processes.

Your responsibilities will include:

- Answering a high volume of incoming calls (80-90 per day) from patients and addressing a wide range of enquiries
- Scheduling appointments accurately across multiple clinics and modalities (e.g. X-ray, MRI, Ultrasound)
- Providing patients with clear and detailed information on procedure preparation and billing
- Liaising with PRC’s referrers and coordinating with Clerical and Technical Clinic staff

About you

You are an excellent communicator with a calm and supportive approach. You enjoy working in a fast-paced, collaborative environment and are committed to delivering a seamless and positive experience for every patient.

To be successful in this role, you will ideally have:





- Prior experience in a customer service, call centre, or healthcare administration role
- Confidence in learning and navigating new systems
- A clear and professional phone manner with solid listening skills
- Excellent attention to detail and task management
- The ability to collaborate effectively with colleagues and stakeholders across teams
- Full Australian working rights
- A valid National Police Check (within 6 months) or willingness to obtain one

At PRC, we’re committed to being a great place to work — with benefits that reflect our values, reward your contribution, and support your career. We offer:

- Competitive, benchmarked remuneration with regular salary reviews
- Fully subsidised on-site parking and uniforms provided
- Paid overtime for eligible roles (e.g. 1 in 3 Saturday mornings)
- Flexible working arrangements, where applicable
- 15 weeks of employer-paid parental leave
- Long service leave after 7 years
- Option to purchase additional leave
- Discounted PRC services for staff
- Access to a wide range of retail and lifestyle discounts and benefits
- Salary packaging and novated leasing options
- Confidential Employee Assistance Program (EAP) for you and your family
- Peer recognition through our ‘Thank a Legend’ program
- Annual Excellence Awards
- Weekly CEO newsletter and transparent internal comms
- Casual dress Fridays
- Annual all-staff Christmas party
- Regular morning teas and team-building events

We’re committed to building a workplace that reflects the diverse community we serve.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally and linguistically diverse backgrounds.

#J-18808-Ljbffr

📌 Patient Support Officer (City of Stirling)
🏢 Perth Radiological Clinic
📍 City of Stirling