Job Description

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- Open to International applicants with valid Canadian Work permits: Yes
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Job Description

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This is a leadership position where you will support and oversee Food & Beverage operations across multiple outlets at St. Eugene Golf Resort & Casino, including restaurant service, banquets, and casino floor operations. You will work closely with the Food & Beverage Manager to ensure smooth daily operations, strong team performance, and an exceptional guest experience.

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Your role includes supporting staffing and scheduling, overseeing inventory and cost controls, and contributing to operational improvements that enhance efficiency and service standards. A passion for hospitality, leadership, and guest satisfaction is essential, as you will play a key role in creating a welcoming and memorable experience for all guests.

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Responsibilities

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- Support and oversee daily Food & Beverage operations across all outlets to ensure seamless service.
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- Assist in managing staffing levels and scheduling based on business demand.
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- Participate in department meetings and contribute to the overall success of the Food & Beverage department.
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- Support recruitment, onboarding, and training of team members, fostering a culture of hospitality and service excellence.
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- Uphold and continuously improve service standards to ensure guests feel valued and cared for.
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- Engage with guests and support supervisors in professionally resolving concerns, with a focus on guest recovery.
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- Support financial accountability, including cash handling procedures, labour control, and cost management.
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- Assist in managing inventory, ordering, and beverage programs.
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- Oversee reservation systems and support overall guest flow and experience.
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- Support the planning, setup, and execution of special events and banquets.
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- Work towards achieving budgeted labour, cost, and revenue goals while maintaining service quality.
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- Identify opportunities and support the implementation of operational and service improvements.
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- Maintain a strong understanding of POS systems, supporting updates and troubleshooting.
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Responsibilities & Qualifications

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Knowledge, Skills & Abilities

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- Strong leadership skills with the ability to motivate, coach, and develop a team.
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- A commitment to hospitality excellence and delivering exceptional guest experiences.
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- Previous Food & Beverage leadership experience (supervisory or management level) is required.
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- A strong understanding of multi-outlet operations, including restaurant, banquet, and casino environments, is an asset.
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- Excellent communication and interpersonal skills to foster a positive and professional environment.
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- Robust organizational, time management, and accountability skills.
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- Proficiency in Microsoft Office and POS systems.
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- Experience with inventory management, scheduling, and cost controls is an asset.
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- Serving and bartending experience is considered an asset.
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Conditions of Employment

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- Ability to bend, lift, stoop, stand, and walk frequently throughout the shift. Some heavy lifting and carrying may be necessary.
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- Work in both indoor and outdoor environments with varying temperatures.
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- Must possess a valid Serving It Right certificate.
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- Flexible availability is required, including mornings, evenings, weekends, and holidays.
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- Must successfully apply for and obtain a BC Gaming Policy and Enforcement Branch (GPEB) license to work in the casino.
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📌 Assistant Food & Beverage Manager (Cranbrook)
🏢 St. Eugene Golf Resort & Casino
📍 Cranbrook