• Manage a portfolio of existing law firm customers across Australia and Current Zealand
• Identify cross-sell, upsell and solution expansion opportunities
• Develop strategic account plans supporting customer growth and retention
• Build trusted relationships with key decision-makers and act as a strategic advisor
• Conduct customer business reviews and lead commercial conversations
• Partner with Customer Success, Marketing, Product and Partnerships
• Maintain accurate sales pipeline, forecasts and customer activity in Salesforce
• Capture customer feedback and provide insights to Product and Marketing
• Build relationships with strategic partners
• Achieve quarterly revenue targets while maintaining customer satisfaction

Requirements

- Three + years in a customer success or account management role within legal technology
- Familiarity with practice management and accounting solutions
- Ability to build trusted relationships and long-term partnerships
- Ability to identify opportunities to expand customer value
- Confidence navigating commercial conversations
- Ability to understand customers' businesses and tailor solutions
- Ability to work across Sales, Customer Success, Marketing, Product and Partnerships




- Confident executive communication and ability to simplify complex ideas
- Ability to build credibility through honesty and follow-through

Core Competencies

Demonstrates expertise in account management and customer success within the legal technology sector, focusing on building relationships, identifying growth opportunities, and achieving revenue targets. Proficient in utilizing Salesforce for sales pipeline management and customer insights.

Highest-signal resume keywords

- Customer Success Management
- Account Management
- Salesforce Proficiency
- Legal Technology Familiarity
- Strategic Relationship Building

Hard Skills

- Account Management
- Customer Success Management
- Sales Pipeline Management
- Revenue Target Achievement
- Practice Management Solutions
- Accounting Solutions
- Customer Business Reviews
- Commercial Conversations
- Solution Expansion
- Customer Feedback Analysis

Soft Skills

- Relationship Building
- Executive Communication
- Credibility Through Honesty
- Tailoring Solutions
- Cross-Functional Collaboration

Industry Keywords

- Legal Technology
- Customer Growth
- Customer Retention
- Strategic Partnerships
- Customer Insights

Tools & Technologies

- Salesforce

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📌 Customer Development Manager – Legal Technology, AI (New South Wales)
🏢 Jobtailor
📍 New South Wales