Job Description

Job Summary

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Iron Mountain is seeking a dynamic Customer Account Manager to join our Commercial Team. In this role, you will be responsible for taking ownership of a designated portfolio of customers to ensure their satisfaction, secure favorable contract renewals, and drive strategic account growth, with an expectation to proactively pursue new business opportunities. As a trusted advisor, you will manage existing relationships to deliver exceptional service and creative solutions while expanding the client base.

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What You'll Do

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- Manage a portfolio of customers, building and nurturing strong relationships to foster long-term loyalty and satisfaction.
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- Collaborate with customers and internal stakeholders to develop and execute tailored account strategies for both short-term and long-term growth, and secure profitable contract renewals and agreements.
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- Ensure all account management activities align with Iron Mountain's services and regulatory requirements by maintaining an in-depth product expertise to deliver value-driven solutions,



and proactively pursuing new business opportunities to expand the account base.
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What You'll Bring

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- Minimum 2 years of proven experience in B2B account management or a customer relationship role.
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- Strong knowledge of strategic planning, effective negotiation skills, and new business development techniques.
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- Proven ability in customer relationship management, demonstrating a proactive, customer-first mindset with a focus on delivering value and satisfaction.
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- Excellent communication and interpersonal abilities to serve as a trusted advisor to clients.
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Call to Action

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If you are a motivated Customer Account Manager ready to help our customers unlock the full potential of their partnership with a global industry leader and grow our business, apply now!

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Seniority level: Associate

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Employment type: Full-time

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Job function: IT Services and IT Consulting

📌 Account Executive (Victoria)
🏢 Iron Mountain
📍 Victoria