Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. The Service Level Manager will deliver services aligned to ITIL 4 within a SIAM shared-resource model, providing cross-practice oversight and coordination of Service Level, Reporting, Service Catalogue, and Risk Management practices.
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The role requires 5+ years in ITSM or SIAM, ITIL 4 Foundation, solid stakeholder engagement, and experience developing playbooks, SOPs, and dashboards.
📌 ITSM & SIAM Service Lead -- SLA & Reporting (Victoria)
🏢 Leidos Australia
📍 Victoria
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