Job Description

Primary Details

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Time Type: Full timeWorker Type: Employee

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Sales & Performance Manager

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- Location: Parramatta
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- Permanent, Full Time
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- Lead a team of leaders, drive meaningful transformation, and shape a culture where people feel empowered to speak up, grow and succeed.
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- Hybrid role, happy to talk flexible working
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The Opportunity

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We're looking for an experienced people leader to drive operational performance, deliver outstanding customer outcomes, and foster a culture of continuous improvement. This is an exciting opportunity to lead a customer-focused team, influence key business improvements, and make a meaningful impact on both employee and customer experiences.

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About QBE

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- At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
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- We're an international insurer with more than 13,000 people working across 26 countries, which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
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- What if you could have a positive impact, at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
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Your Current Role

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As Sales & Performance Manager, you'll play a critical leadership role, leading a team of up to eight Team Managers and driving a large, customer-focused operation. This is a true leader of leaders' position, responsible for developing leadership capability, strengthening team performance, and creating an environment where people can thrive.

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- Leading, coaching and developing up to eight Team Managers to deliver exceptional customer and business outcomes.
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- Driving organisational change initiatives and bringing leaders and teams on the journey through clear communication, engagement and support.
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- Creating a high-performance culture where accountability, collaboration and continuous improvement are embedded in day-to-day operations.
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- Fostering a genuine speak-up culture where employees feel safe, valued and empowered to share ideas, raise concerns and challenge constructively.
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- Analysing operational performance, identifying trends and implementing improvement initiatives to enhance service delivery and customer outcomes.
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- Leading strategic improvement projects that increase efficiency, improve processes and support business objectives.
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- Building strong relationships with stakeholders across the business to influence outcomes and deliver sustainable change.
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- Ensuring adherence to policies, governance requirements and service standards while managing operational risk effectively.
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About You

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You are an experienced people leader with a proven track record of leading leaders in large-scale customer service or operational environments. You are passionate about developing leadership capability, leading through change and creating inclusive, high‐performing cultures.

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You will bring:

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- Demonstrated experience leading and developing leaders, ideally within a large customer service, operations, insurance, financial services or retail environment.
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- Proven ability to successfully lead change initiatives while building engagement and maintaining team performance.
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- Strong leadership presence with the ability to influence, inspire and bring people on the journey through periods of transformation.
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- A commitment to fostering a psychologically safe, inclusive and speak‐up culture where employees feel heard, supported and empowered.
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- Strong analytical and commercial acumen, with the ability to use data and insights to improve operational performance.
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- Excellent stakeholder management, communication and relationship‐building skills
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Benefits

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We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

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- Hybrid Working, a mix of working from home and in the office to enhance your work/life balance
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- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
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- 18 weeks' gender‐equal flexible leave for all new parents, including paid super
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Awards & Recognition

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We value our employees' experience with us and are proud to have been recognised for the following awards:

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- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
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- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
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- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
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Equal Employment Opportunity

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QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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Application Close Date: 17/09/2026 11:59 PM

📌 Sales & Performance Manager (Parramatta)
🏢 Qbe Insurance
📍 Parramatta