Courtyard by Marriott Murdoch is seeking an experienced and energetic Operations Duty Manager to join our leadership team.

This is a hands-on operational leadership role responsible for ensuring the seamless day-to-day operation of the hotel across Front Office and Food & Beverage. As the property's Manager on Duty, you will lead from the front, deliver exceptional guest experiences, support team development, and drive operational excellence across the hotel.

About the Role

As the Operations Duty Manager, you will act as the hotel's Manager on Duty and Guest Relations Manager, overseeing daily operations while ensuring the highest standards of service, safety, compliance, and team performance.

You will be responsible for managing guest relations, resolving operational challenges, supporting financial outcomes, and leading teams to deliver an exceptional experience from arrival through to departure.

Key Responsibilities Operational Leadership

Oversee daily Front Office and Food & Beverage operations

Ensure smooth hotel operations and exceptional guest service delivery

Complete Duty Manager operational checklists and daily reporting

Guest Experience

Act as the primary escalation point for guest concerns and service recovery

Lead guest satisfaction initiatives and monitor guest feedback

Conduct guest interactions, VIP engagement, and table touches

Lead, coach, and develop Front Office and Food & Beverage associates

Conduct daily briefings and motivate teams to achieve service excellence

Support recruitment, onboarding, training, and cross-training initiatives

What We're Looking For Essential Experience

Previous experience in a Duty Manager, Operations Manager, Assistant Manager, or Hotel Leadership role

Strong operational experience across both Front Office and Food & Beverage

Experience leading teams in a hotel, resort, or premium hospitality environment

Proven ability to manage guest issues and deliver exceptional service recovery

Strong understanding of hospitality compliance, food safety, and WHS requirements

Skills & Attributes

Outstanding leadership and people management skills

Excellent communication and interpersonal abilities

Strong problem-solving and decision-making capability

Ability to remain calm and effective under pressure

Highly organised with excellent multitasking skills

Commercial mindset with a focus on service and profitability

Flexible and willing to work a rotating roster, including evenings, weekends, and public holidays

Desirable Qualifications & Systems Experience

Experience with Opera PMS (Micros Opera)

Experience with Shiji, IRIS POS, or similar hospitality systems

Responsible Service of Alcohol (RSA)

Approved Manager Certification (or ability to obtain)

First Aid Certificate

Barista and beverage service experience

At Marriott International,



we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International, Inc. is a leading global hospitality company with nearly 6,000 properties in 120 countries. Marriott International reported revenues of more than $14 billion in the US financial year 2015. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.

Our core values make us who we are. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture.

We Put People First

"Take care of associates and they will take care of the customers."

This is our founder’s philosophy and it has made Marriott International a excellent place to work for more than 85 years. Our people first culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA.

Our dedication to the customer shows in everything we do.

Marriott’s reputation for superior customer service dates back to J. Willard Marriott’s original goal for his business: “good food and good service at a fair price.” We take pride in the details—every day, in every destination worldwide.

Innovation has always been part of the Marriott story.

The Marriott family helped shape the modern hospitality industry. We’re driven to continually challenge the status quo and anticipate our customers’ changing needs with new brands, new global locations and new guest experiences.

We Act with Integrity

How we do business is as important as the business we do.

We hold ourselves to uncompromising ethical and legal standards. This extends to our day-to-day business conduct, our employee policies, our supply chain policies, our environmental programs and practices, and our commitment to human rights and social responsibility.

We Serve Our World





Our “spirit to serve” makes our company stronger.

We support the communities where we live and work. Marriott International focuses on five global social issues: poverty alleviation, the environment, community workforce development, the wellbeing of children, and global diversity and inclusion.

Source: this is an extract from the company’s own website.

Marriott International, Inc. is a leading global hospitality company with nearly 6,000 properties in 120 countries. Marriott International reported revenues of more than $14 billion in the US financial year 2015. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for nearly 90 years, the company is headquartered in Bethesda, Maryland, USA.

Our core values make us who we are. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. Being part of Marriott International means being part of a proud history and a thriving culture.

We Put People First

"Take care of associates and they will take care of the customers."

This is our founder’s philosophy and it has made Marriott International a great place to work for more than 85 years. Our people first culture has consistently earned us awards and recognition around the globe. Giving associates opportunities to grow and succeed is part of the company’s DNA.

Our dedication to the customer shows in everything we do.

Marriott’s reputation for superior customer service dates back to J. Willard Marriott’s original goal for his business: “good food and good service at a fair price.” We take pride in the details—every day, in every destination worldwide.

Innovation has always been part of the Marriott story.

The Marriott family helped shape the modern hospitality industry. We’re driven to continually challenge the status quo and anticipate our customers’ changing needs with new brands, new global locations and new guest experiences.

We Act with Integrity

How we do business is as important as the business we do.

We hold ourselves to uncompromising ethical and legal standards. This extends to our day-to-day business conduct, our employee policies, our supply chain policies, our environmental programs and practices, and our commitment to human rights and social responsibility.

We Serve Our World

Our “spirit to serve” makes our company stronger.

We support the communities where we live and work. Marriott International focuses on five global social issues: poverty alleviation, the environment, community workforce development, the wellbeing of children, and global diversity and inclusion.

Source: this is an extract from the company’s own website.

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📌 Duty Manager (Melville)
🏢 Courtyard by Marriott Perth, Murdoch
📍 Melville