Job Description

Are you organised, approachable and passionate about supporting people in your community?

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Northern Rivers Community Gateway is seeking a NILs Loans Officer to join our Financial Inclusion team in Lismore. This is a permanent part-time position working 21 hours across 3 days per week.

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The No Interest Loans Scheme (NILs) provides people on low incomes with access to safe, fair and affordable credit for essential goods and services. As a NILs Loans Officer, you'll work directly with clients to support them through the loan application process and help deliver an important financial inclusion service to our community.

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Lismore, NSW | Permanent Part time - 21 Hours per Week (3 Days) | SCHADS Level 2

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About the Role

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As a NILs Loans Officer, you will:

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- Conduct loan interviews with clients both face-to-face and remotely.
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- Support clients throughout the loan application process, including gathering required documentation and following up on outstanding information.
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- Prepare and process loan applications in accordance with program and funding guidelines.
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- Maintain accurate client records, case notes and information within program databases.
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- Maintain appropriate contact with clients regarding loan repayments in accordance with policies and program guidelines.
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- Work collaboratively with the NILs team to meet service delivery and funding targets.
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- Liaise with Centrelink and other relevant services when required.
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- Promote NILs and other Northern Rivers Community Gateway programs and services.
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- Contribute to reporting,



team meetings, supervision and continuous improvement activities.
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About You

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We are looking for someone who is organised, confident communicating with people from a range of backgrounds and committed to providing a respectful and non-judgemental service.

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To be successful in this role, you will have:

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- An understanding of the needs of people living on a low income.
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- Relevant qualifications and/or experience to undertake the responsibilities of the role.
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- Strong organisational skills and the ability to work flexibly, meet deadlines and achieve service targets.
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- Good communication and interpersonal skills.
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- Computer literacy and experience using databases and Microsoft Office programs.
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- The ability to work effectively both independently and as part of a team.
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- Experience in microfinance, loans or a related field is desirable but not essential.
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What We Offer

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- Permanent part-time employment - 21 hours across 3 days per week.
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- SCHADS Award Level 2.
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- Two weeks of additional paid bonus leave over the Christmas period.
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- Salary packaging options available to eligible employees, helping increase your take-home pay.
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- A supportive, inclusive and values-driven workplace.
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- Ongoing professional development and training opportunities.
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- Regular supervision and support.
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- The opportunity to make a genuine difference for people experiencing financial disadvantage in our community.
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About Northern Rivers Community Gateway

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Since 1976, Northern Rivers Community Gateway has supported disadvantaged and vulnerable people through welfare, financial inclusion, counselling, children's services, health and community capacity-building programs across Northern NSW and the state.

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We are person-centred, values-driven and committed to social justice and the financial and social inclusion of every human being.

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Essential Requirements

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The successful applicant will require:

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- A current NSW Driver Licence.
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- A satisfactory National Police Check.
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The position is primarily based at 76 Carrington Street, Lismore NSW, with some travel across the NSW Far North Coast and work at other Community Gateway locations potentially required.

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Northern Rivers Community Gateway is an Equal Employment Opportunity employer. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

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For further information about the position, please contact:
n Tommy Brogden Manager for Wellbeing & Inclusion
n Mobile: 0419 288 676
n Email: [email protected]

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Applications close Friday, 18 September 2026.

📌 NILs Loans Officer (Lismore)
🏢 Northern Rivers Community Gateway
📍 Lismore