Customer Service Team Leader

Your new company

This is an exciting opportunity to join a well-established and growing Australian business that supplies specialist equipment, materials and solutions to a broad range of commercial customers nationwide. With multiple locations across the country and a reputation for quality, innovation and customer service, the business has built a loyal customer base and continues to invest in its people, products and future growth.
Known for its collaborative and down-to-earth culture, the organisation fosters a work-hard, play-hard environment where initiative is recognised, success is shared, and employees are encouraged to contribute ideas and make an impact.

Your new role

Our client is looking for a Customer Service Team Leader for their growing branch in Melbourne's western suburbs. This is a permanent, full time opportunity suited to an experienced customer service professional who enjoys leading from the front and being actively involved in day-to-day operations.
Reporting directly to the Branch Manager, you will oversee a small customer service team, while working closely with warehouse operations to ensure customers receive exceptional service and support. This is a hands-on leadership role where you'll be expected to roll up your sleeves, assist customers, support your team and drive positive outcomes across the branch.
Key Responsibilities

- Lead, coach and support a small customer service team

- Serve customers at the trade counter and provide outstanding service

- Respond to customer enquiries regarding products, stock availability, pricing and deliveries

- Prepare and follow-up quotations via phone and email





- Conduct proactive outbound calls to existing and previous customers

- Process sales orders, stock transfers and customer requests accurately

- Coordinate closely with warehouse staff to ensure delivery expectations are met

- Monitor stock levels and analyse inventory reports

- Maintain accurate customer and order information within the ERP system

- Contribute to a positive branch culture through leading by example.

What you'll need to succeed

- Previous experience as a Customer Service Team Leader or Supervisor

- A strong customer-first mindset with the ability to build lasting relationships

- Hands-on leadership style and willingness to work alongside your team

- Experience in a retail, trade, manufacturing, distribution or customer service environment

- Robust communication skills, both written and verbal

- High attention to detail and robust organisational skills

- Confidence in learning technical products and systems

- ERP experience or the willingness to learn new systems quickly

- Ability to manage competing priorities and support both reactive and proactive workloads

- Honest, accountable and solutions-focused approach to work

What you'll get in return

- Salary package up to $85,000 + Super

- Annual discretionary profit-share bonus

- Permanent Monday to Friday role (8:30am - 5:00pm)

- Stable and successful business with ongoing growth

- Supportive and collaborative team culture

- Opportunity to develop your leadership career within a respected industry leader

- Comprehensive product and systems training

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

📌 Customer Service Team Leader (Sunshine)
🏢 Hays Recruitment
📍 Sunshine