Our client is looking for an experienced Senior Business Analyst to join a high-performing transformation team delivering complex customer, digital and operational transformation initiatives.

Skills & Experience Required

- 8+ years’ experience in Business Analysis delivering complex business and technology initiatives.
- Solid process analysis and process mapping capability.
- Proven experience facilitating workshops and engaging with senior stakeholders.
- Strong experience producing BRDs, user stories, business rules and functional specifications.
- Excellent analytical and problem-solving skills.
- Experience working across Agile, Waterfall or hybrid delivery methodologies.
- Demonstrated ability to work independently and lead business analysis activities.
- Experience delivering Conversational AI, Chatbot or Intelligent IVR solutions,



along with Contact Centre, Customer Experience or Customer Operations experience and familiarity with CRM, SAP, Contact Centre and Knowledge Management platforms, is highly desirable.

If this opportunity aligns with your skills and experience, please apply now and quote Job # 272173

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.

📌 Senior Business Analyst (Sydney)
🏢 Peoplebank Australia NSW
📍 Sydney