THE BRAND:

Byron Bay founded, Thrills is a subculture driven lifestyle clothing and fashion brand creating leading vintage inspired men’s and women’s streetwear with a sustainable future front of mind. Creative minds and an adventurous spirit are what drive us forward. From the countless bands, artists & creatives, our team is made up of individuals that live and breathe the culture that Thrills represents.

THE GIG:

We’re on the lookout for a proactive Administration Assistant to join our Operations team at our distribution centre in Arundel in a permanent capacity. This role is perfect for someone who enjoys supporting a busy team, keeping systems organised, and contributing to smooth day-to-day operations.

What you’ll be doing:

- Processing and managing customer orders through Shopify and CIN7
- Handling customer enquiries and supporting order-related queries
- Assisting with inventory administration, including stock updates, adjustments, and reconciliations
- Liaising with warehouse, support office and retail store teams to resolve order or stock discrepancies
- Flagging any stock issues, system errors, or despatch delays as they arise
- Supporting day-to-day operational tasks to keep processes running smoothly
- Assist with online order returns, exchanges, refunds and other post-purchase activities.
- Support stock transfers and replenishment activities between the warehouse and retail stores.
- Assist with reporting and administration relating to orders, inventory and fulfilment performance.
- Identify opportunities to improve order processing, inventory accuracy and overall customer experience.

What we’re looking for:

- Previous experience in customer service, ecommerce, administration,



inventory or operations support is preferred but not essential.
- Experience using Shopify, CIN7, Gorgias or similar systems is highly regarded, with training provided.
- Strong attention to detail and a high level of accuracy across customer, order and inventory transactions.
- Excellent organisational skills, with the ability to prioritise competing tasks and manage multiple workflows.
- Strong written and verbal communication skills and the ability to work effectively across different teams.
- A proactive, solution-focused approach to identifying and resolving operational issues.
- Comfortable working with systems, data and processes, with an interest in identifying opportunities to improve the way work is performed.
- Ability to investigate discrepancies, identify underlying causes and follow issues through to resolution.
- Reliable, adaptable and willing to support the broader team across a range of operational requirements.
- An interest in retail, ecommerce, fashion and customer experience is advantageous.

What THRILLS will give you:

- Seasonal clothing allowance benefit. We want you in our newest collections on us!
- Exceptional product discounts.
- Friendly, supportive team environment
- Hands-on training with opportunity to build systems and operations skills
- A wide-ranging role combining customer service and operational coordination
- A position where your work directly impacts customer experience
- Genuine opportunity for long-term growth
- A sustainable link to community and fashion product.

If you’re keen to come and join our crew, have a browse through our website, tap into our life and culture and see what’s important to us. If that aligns with your values, click on ‘Apply Now’.

📌 Administration Assistant - Operations (Arundel)
🏢 THRILLS
📍 Arundel