About the role

We’re looking for a switched-on, commercially minded Sales & Customer Experience Coordinator who loves customers, enjoys the commercial side of business and, most importantly, makes things happen.

This is a varied role spanning retail and e-commerce account management, Amazon coordination, customer experience and social community management. You’ll have the opportunity to take ownership of your own accounts while working across some of Australia’s major beauty and pharmacy retailers and supporting our growing international business.

What you’ll do

- Manage and grow a portfolio of pharmacy and online accounts, identifying opportunities across ranging, new products, promotions and visibility

- Provide sales and administrative support across our major retail accounts

- Coordinate our specialist Amazon agency, ensuring they have the product information, assets, stock updates, launch details and approvals they need to deliver

- Coordinate new products and promotions across relevant sales channels

- Work alongside our AI customer service platform, stepping in to resolve enquiries that need human judgement or a personal touch

- Resolve customer order and delivery issues with our warehouse, carriers and internal teams

- Manage and engage with our community across social media comments and DMs

- Keep actions,



deadlines and opportunities moving across internal teams, customers and external partners

About you

You’re someone who notices when something hasn’t been done, and gets it done.

You’re organised, proactive and commercially minded, with excellent communication skills and a genuine commitment to great customer experiences.

You enjoy juggling different priorities, building relationships and taking ownership.

Experience in sales coordination, account management, customer experience, retail, e-commerce or FMCG would be ideal. Beauty or pharmacy experience would be a bonus.

Experience with Amazon or customer service platforms is advantageous but not essential — you don’t need to be an Amazon specialist.

About us

Self Care Corporation is the Australian company behind freezeframe, Keep It Simple Skin and alfree, with a robust presence across Australian retail and e-commerce and growing international distribution.

We’re a small, ambitious team where people have genuine ownership, good ideas are heard and you can see the impact of what you do.

Our values are Empathy & Excellence.

If you’re looking for a role where you can build your commercial experience, embrace new AI technology and become an important part of a growing Australian beauty business, we’d love to hear from you.

📌 Sales and Customer Experience Coordinator - Beauty (North Sydney)
🏢 Self Care
📍 North Sydney