- 1 x Permanent Part-Time position (21 hours per week - Tuesday & Wednesday 9 - 2pm, Thursday 9 - 4 and Friday 9 - 2pm) and Casual positions available
- Salary: $37,947 - $42,653 (pro rata) gross p.a. plus 12% Super
- Casual rate: $43 - $48 (included 25% Casual Loading) per hour + 12% super
- Located at Ulladulla Civic Centre
- Applications close: Monday, 28 September 2026 (at midnight)

About the Role

This role is responsible for delivering prompt, courteous and efficient visitor information and library services to customers of the Milton Library and the Ulladulla Library and Visitor Information Centre. The position also supports the day-to-day operations of both the libraries and the Visitor Information Centre, contributing to a welcoming and well organised setting for all visitors and community members. This includes:

- Work as part of the Branch team to provide a high standard of customer service and a safe working environment.
- Complete all library duties as required, undertaking an equal share of tasks.
- Complete Visitor Centre duties including displaying stock and maintenance of brochures and other tourism related materials Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

About You

To be successful in the position, you will have:

- Library services experience
- Knowledge of the local area and its attractions
- HSC or equivalent
- Proof of Australian residency or citizenship
- Class C Driver's Licence
- NSW Working with Children Check

The ideal candidate is friendly, community minded and enjoys helping people of all ages. They bring excellent customer service skills, strong communication, and a genuine interest in libraries, local knowledge, and visitor services. This person is organised, reliable and able to work confidently in a busy environment while maintaining a warm and welcoming atmosphere for all visitors.

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.





How to Apply

To submit an application, click Apply and complete each Step of the application. You will be required to attach your resume (and cover letter if required) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
2. Please outline how you meet the essential criteria for this position including skills, qualifications, certifications and licenses relevant to this position.
3. Please describe your experience using computer systems, software applications, and digital technologies in a customer service environment. Include examples of programs or systems you have used and how they supported your work.
4. Customer service is a key part of this role. What does great customer service look like to you? Please describe a recent example where you exceeded a customer's expectations.
5. Please indicate if you are interested in the part time or casual position (or both).

Applicants who progress to pre-employment checks may be required to undergo a Working with Children Check Verification, Qualification Check, Work Rights Verification, Reference Checks and Medical (Medium Risk). Employment is subject to satisfactory outcomes for all required checks.

For tips and more information on how to submit a great application,



please visit how to apply on Councils website. If you require assistance submitting your application, please contact the Talent Acquisition Team on 02 •••• •253 or 02 •••• •203.

Applications Close: Monday, 28 September 2026 (at midnight)

If you have any questions about this role, please contact Cathryn Burns - Ulladulla Customer & Community Resources Manager - 02 •••• •825

Why Work with Us

The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.

Benefits include:

- Generous leave entitlements
- Long Service Leave after 5 years
- Option of flexitime for indoor staff
- 9-day fortnight for outdoor staff
- Flexible and remote working arrangements
- Novated lease arrangements available
- Opportunities for professional development and training
- Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
- NSW Welcome Experience

**Conditions apply as per the Local Government State award, and Council policies

Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and encourage applicants living with a disability to request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.

📌 Customer Service Assistant (Ulladulla)
🏢 Shoalhaven City Council
📍 Ulladulla