2IC (Second in Charge) - DB Mandurah

National Dental Care is seeking a dynamic, highly organised, and motivated 2IC (Second in Charge) to support our team at DB Mandurah.

Full-time opportunity available!

About National Dental Care

National Dental Care is one of Australia's largest dental service providers, with a nationwide network of modern dental practices utilising the latest digital technologies, including scanners and CBCTs. At NDC, we pride ourselves on our collaborative, team-focused culture and outstanding training and development opportunities.

This is a fantastic opportunity to join a supportive network of almost 1,000 dental professionals and take your dental career to the next level. Our company is uniquely led by an elite group of dentists who form the Clinical Advisory Committee.

About the Role

As the 2IC at our busy Mandurah practice, you will play a critical role in supporting both the clinical and administrative functions of the practice. Working closely with the Practice Manager, you will help lead the team, ensure smooth day-to-day operations, and deliver an exceptional patient experience.

This role is ideal for an experienced dental professional who enjoys a combination of leadership, reception, dental assisting, and operational responsibilities.

Key Responsibilities

Leadership & Team Support

- Support, guide, and motivate team members.

- Assist in fostering a positive, collaborative workplace culture.

- Train, coach, and provide feedback to team members.

- Act as the manager's delegate and take responsibility for the team when the Practice Manager is absent.





Practice Operations

- Assist with the smooth and efficient day-to-day running of the practice.

- Support the Practice Manager with administration, planning, rostering, reporting, and problem-solving.

- Monitor team performance and ensure practice policies and procedures are followed.

- Manage stock levels, ordering, equipment, and practice resources.

Patient Experience

- Deliver outstanding customer service and patient care.

- Manage front reception duties, including patient inquiries, appointments, and payments.

- Handle escalated patient concerns and complaints professionally and efficiently.

- Maintain effective communication between the clinical and administrative teams.

Compliance & Safety

- Support workplace health and safety procedures and compliance requirements.

- Maintain high standards of infection control and practice presentation.

Skills & Experience

Essential

- Minimum 2 years' experience within the dental industry.

- Previous Front Reception experience combined with Dental Assisting experience.

- Excellent communication skills, both written and verbal.

- Strong attention to detail and organisational skills.





- Sound computer literacy with proficiency in the Microsoft Office Suite.

- Ability to manage competing priorities in a rapid-paced environment.

- Reliable, punctual, and committed to delivering exceptional patient care.

Desirable

- Experience using Dental4Windows (D4W) software.

- Applicants without D4W experience are encouraged to apply, as training will be provided for the right candidate.

- Previous leadership, senior receptionist, treatment coordinator, or team lead experience.

You Are

- Highly professional with excellent personal presentation.

- A natural team player with strong leadership qualities.

- Confident working autonomously and making decisions when required.

- Adaptable, proactive, and solutions focused.

- Available to work alternate Saturdays.

What We Offer

- Ongoing training and professional development opportunities.

- Career progression within a growing national organisation.

- Competitive remuneration package and incentive opportunities.

- Fantastic networking opportunities with highly skilled dental professionals across Australia.

- A fun, supportive, and collaborative team culture.

- Access to modern dental technologies and equipment.

- Opportunities to participate in local community engagement and fundraising initiatives.

How to Apply

If you're an experienced dental professional looking to take the next step in your career and join a fast-growing Australian business committed to your success, we'd love to hear from you.

Click the 'Apply' button now to submit your application.

📌 2IC (Second in Charge) (Mandurah)
🏢 National Dental Care
📍 Mandurah