Most MSPs are Windows shops with a Mac or two floating around.
This one's different.
You'll be working deep in the Apple ecosystem – macOS fleets, JAMF, MDM – for a Sydney MSP whose clients actually run on Apple.
If you're an L2 who loves the Apple side but keeps ending up in Windows-heavy roles, this is the one.You'll be supporting multiple clients day to day, managing devices through JAMF, and handling the Microsoft 365 side too – SharePoint troubleshooting is a big part of this role, so you'll need to be confident untangling permissions, sync issues, and site structures, not just resetting passwords.Location: SydneyPosition: Full time, PermanentSalary: Up to $85,000 + SuperWork arrangement: HybridWHO ARE WE?
We're a Sydney-based MSP specialising in the Apple ecosystem.
Our clients run their businesses on macOS, iOS, and Microsoft 365, and they rely on us to keep everything humming – from device management through to collaboration platforms.
We're a close-knit team where L2 engineers get real ownership of client environments, not just a ticket queue.ABOUT YOUYou know your way around a Mac environment properly – not just using one, but managing fleets of them.
You've worked with JAMF (or a comparable Apple MDM platform) and understand device enrolment, policies, and profiles.On the Microsoft side, you're comfortable troubleshooting SharePoint – permissions,



OneDrive sync issues, document libraries, and the weird stuff that happens when Apple devices meet Microsoft cloud services.You've got MSP experience, so juggling multiple clients and switching context through the day is second nature.WHAT WILL YOU BE DOING?
Providing L2 support across macOS, iOS, and Microsoft 365 environments for multiple clientsManaging Apple device fleets through JAMF – enrolment, policies, updates, and troubleshootingTroubleshooting SharePoint and OneDrive issues – permissions, sync, site structure, and accessEscalation support for L1, plus documentation and process improvementWorking directly with clients to resolve issues and keep their environments running smoothlyMSP or multi-client support experienceSolid macOS support skills – you've managed Apple environments, not just used themHands-on experience with JAMF or a similar Apple MDM platformGood SharePoint troubleshooting ability – permissions, sync, and general M365 collaboration issuesStrong communication – you can explain technical issues to non-technical clientsJAMF certification (JAMF *******)Experience with Intune or cross-platform MDM setupsExposure to Azure AD / Entra ID administrationScripting basics (Bash or zsh) for automating Mac management tasksKEY SKILLS:
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📌 Level 2 Engineer (Sydney)
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📍 Sydney