DescriptionKey Responsibilities of the role include;Acquiring new clientsOwning, managing and responding to RFQ's, RFI's and RFP'sDeveloping quotes and proposals in conjunction with the Black Box Solutions teamManaging selected key accountsEstablishing and maintaining client relationships across all levels of the organisationManaging contract renewals for selected existing clientsDevelopment and maintaining an active account plan for key clientsRunning regular innovation and roadmap sessions with clientsPitching solutions and servicesEngaging the Solutions and Innovation team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmapsSelling value to avoid discountingAchieving and maintaining Vendor certificationsRigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basisAchieving quarterly and annual Revenue and Gross Margin targets.You will have the following skills and experience;Understanding of the business benefits delivered by integrated CX technologies, including Contact Centre, Contact Centre as a Service (CCaaS) platforms and cloud transformation solutions and their associated consulting, integration,



professional services, and ongoing annuity support, and has experience in selling these solutionsHigh level of business and commercial acumen with an in-depth knowledge of the CX industry (contact centre) and its current eventsUnderstanding of, and abides by, the principles and practices of strategic, value-based sellingIdentifies client needs and translates these into sales opportunities for Black BoxDevelops and maintains productive relationships with clients, prospective clients, consultants and vendor partnersExceptional interpersonal, presentation and negotiation skills to engage clients at all levelsExcellent Communication skills – both written and oralThe ability to handle pressure and meet tight deadlinesStrong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a rapid-paced, dynamic work environment6+ years' experience with proven track records of exceeding quota and key performance metrics.Qualification: Bachelor's degree in business, marketing and/or IT preferred but not essential #LI-RS1

📌 Business Development Manager (Melbourne)
🏢 Black Box
📍 Melbourne