Make a real differenceBe part of one of Victoria's leading not-for-profits and help create meaningful change in the community every day.LocationBox HillWork typeFull-time, OngoingHourly rateCompetitive Salary + Tax reducing salary packageWorking modelOn-SiteAbout the roleThe Retail Application and On-Site Support Specialist plays a key role in supporting and improving our retail technology environment, ensuring our stores have reliable systems and responsive ICT support.
With a solid focus on retail applications and technology, you'll manage and support systems including POS, EFTPOS, hardware, software and other retail platforms, while also providing hands‐on technical support across our store network.
Acting as a key ICT contact for Retail, you'll work closely with internal stakeholders and external vendors to troubleshoot issues, improve systems and processes, and support the implementation of new technology.
This role requires travel to retail and regional locations as needed, with a travel allowance provided.
You'll also participate in a rotating weekend support roster, typically during retail trading hours, with Time in Lieu and applicable allowances provided.About youYou're a practical and solutions-focused ICT professional who enjoys combining technical problem‐solving with stakeholder engagement.
Comfortable working both remotely and on‐site, you can communicate technical information clearly and confidently to people with varying levels of technical knowledge.You will bring:2+ years' experience in a similar ICT support or retail technology role and/or a relevant qualificationExperience supporting retail technology, including POS, EFTPOS, hardware,



software and network connectivityStrong troubleshooting and problem‐solving skills across hardware, software and applicationsKnowledge of Microsoft Dynamics 365, Business Central and CRM platformsExperience with Shopify and Omnivore is highly regardedStrong communication and stakeholder management skills, including working with third‐party vendorsThe ability to manage competing priorities, work independently and take a proactive approachA valid driver's licence and flexibility to travel to retail and regional locations as requiredAlignment with the values and mission of the St Vincent de Paul SocietyKey ResponsibilitiesManage and support retail applications, including POS, EFTPOS and other store technologyProvide remote and on‐site ICT support across retail locationsTroubleshoot hardware, software, network and internet issuesConfigure and deploy ICT equipment and enrol devices through Microsoft IntuneWork with internal stakeholders and external vendors to resolve issues and improve retail technologySupport the testing and implementation of new systems, applications and integrationsMaintain and improve ICT processes, procedures and service deliveryParticipate in the rotating weekend on‐call support rosterContribute to continuous improvement across the retail technology environmentWhy join Vinnies?




Not for profit salary packaging – increases your take‐home payMake an impact – support over 300,000 Victorians each yearFlexible work options – including hybrid opportunities (where applicable)Supportive culture – family‐friendly and values‐drivenPurpose‐led work – contribute to social justice every dayAbout usFor more than 170 years the St Vincent de Paul Society Victoria hasbeen providing practical and compassionate support to people across Victoria who are doing it tough, whether that's struggling to put food on the table, pay for essentials, keep children at school, or keep a roof over their head.
We help people from crisis through to rebuilding their lives with stability,dignityand hope.
We believe every human life hasinherentworth.The St Vincent de Paul Society and its wide network of members and volunteers provide practical frontline support, advocacy and friendship for the most vulnerable members of our community.
Key services include home visitation; Vinnies Shops; youth programs; soup vans; assistance for asylum seekers and refugees; education and tutoring; and professional accommodation and health services through VincentCare and community and social housing through VincentCare Community Housing.
The St Vincent de Paul Society in Victoria has more than 11,000+ members and volunteers.
Internationally, the Societyoperatesin 149 countries and more than950,000 members.Applications close2^nd October ****Important informationPre-employment checks are required (including National Police Check, Working With Children Check and right to work)We are committed to child safetyWe value diversity and inclusion and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds
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📌 Ict Retail Application And Site Support (Melbourne)
🏢 Vinnies Victoria
📍 Melbourne