Commonwealth Bank is Australia's leading financial institution, committed to delivering exceptional outcomes for our customers, businesses and communities.Retail Operations plays a critical role in supporting our customers and frontline teams, delivering operational services at scale across a diverse and complex portfolio.We are evolving our workforce planning capability to better connect customer demand, workforce capacity and operational performance - enabling faster, smarter workforce decisions.Location: Sydney/Perth preferredAs Senior Workforce Planning Manager , you will own workforce planning for Retail Operations portfolios, partnering with senior leaders to translate customer and business demand into robust forecasts, capacity plans and actionable workforce decisions.Working across short, medium and longer-term horizons, you will bring together demand, workforce availability, productivity and operational performance to anticipate capacity requirements and recommend actions across workforce allocation, hiring, training and cross-skilling.You will also help embed advanced forecasting, analytics and AI-enabled planning capabilities, supporting our shift from reactive workforce planning towards a more proactive and data-driven workforce intelligence capability.Do work that mattersOwn workforce planning for your portfolio - connect business demand, capacity and operational performance to support better workforce decisionsShape strategic and operational decisions - provide senior leaders with clear recommendations and trade-offs across capacity, allocation, hiring, training and cross-skillingLead forecasting and capacity planning - translate demand, workload trends, FTE, leave, shrinkage and productivity into robust workforce requirementsDevelop scenarios and recommendations - identify capacity gaps and opportunities and inform decisions across allocation, hiring, training and cross-skillingInfluence through insight - act as a trusted adviser to senior leaders,



constructively challenging assumptions and translating complex analysis into transparent actionsEmbed proactive planning rhythms - connect demand, capacity and performance through structured daily, weekly and monthly planningImprove planning outcomes - monitor forecast accuracy, challenge assumptions and continuously improve workforce utilisation, productivity, service and cost outcomesChampion new capability - embed advanced forecasting, analytics and AI-enabled tools into workforce planning and identify opportunities to improve how workforce decisions are madeWE'RE INTERESTED IN HEARING FROM PEOPLE WHO HAVEStrong experience in workforce planning, capacity planning, demand forecasting or operational planning within a large or complex environmentDemonstrated ability to own workforce planning outcomes and influence senior leaders on complex workforce and capacity decisionsStrong analytical and commercial capability, with an understanding of demand, capacity, productivity, service and costStrong stakeholder management and influencing skills, with confidence partnering with and constructively challenging senior leadersAbility to translate complex information into clear insights, recommendations and actionsA continuous improvement mindset and curiosity about how analytics, automation and AI can improve workforce decisionsWhy this roleOwn workforce planning across a complex operational portfolioAct as a trusted adviser to senior operational leadersInfluence real decisions across capacity, allocation, hiring and workforce capabilityGain high visibility and exposure to senior operational leadersHelp embed evolving forecasting, analytics and AI-enabled workforce planning capabilitiesDeliver tangible customer, people and commercial outcomesWe're aware of some accessibility issues on this site, particularly for screen reader users.
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Advertising End Date: 09/09/2026
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📌 Senior Manager Workforce Planning (Sydney)
🏢 Commonwealth Bank
📍 Sydney