Location: Sydney, NSWSalary: $65,000–$70,000 + superWorking Arrangements: Monday to Friday, plus some weekend/on-call work (with additional weekend allowance)Roster: 8-hour working day between 7:00am–7:00pm, rotating roster provided 6 weeks in advanceWork-Life Balance: Hybrid workingCareer Progression: Extensive technical training and developmentAbout the companyJoin a global healthcare organisation specialising in veterinary diagnostics and technology.
The company provides sophisticated diagnostic equipment and solutions used by veterinary professionals to support animal health and patient care.About the opportunityJoin an established team as a Technical Customer Service Representative, providing specialist support to veterinary professionals using diagnostic equipment.
You will provide phone-based technical support, troubleshooting equipment-related enquiries and guiding customers through problems using a logical, step-by-step approach.
Calls are filtered according to the diagnostic equipment involved, allowing you to progressively build specialist technical and product knowledge.Extensive training is provided, beginning with a structured six-week induction.
From approximately week six, you will gradually begin taking filtered customer calls while undertaking further equipment training,



including training on haematology equipment.
Full training across the role and equipment takes approximately six months.DutiesTroubleshoot veterinary diagnostic equipmentResolve technical customer enquiriesGuide customers through troubleshooting stepsDiagnose equipment and system issuesProvide transparent technical instructionsDeliver empathetic customer supportDocument customer interactions accuratelyEscalate complex technical issuesDevelop specialist equipment knowledgeParticipate in rotating weekend coveragePreferred Skills and ExperienceVet Nurse or animal health backgroundBiomedical Engineer backgroundPathology or diagnostics experienceScience qualificationsPhone-based or customer service experienceStrong technical troubleshooting aptitudeConfident learning complex equipmentPatient, empathetic communication styleStrong computer and systems skillsCultureJoin a supportive, collaborative and technically focused team that values empathy, patience, problem-solving and continuous learning.With extensive training and dedicated support, you will be encouraged to develop your technical expertise while delivering a high standard of customer care.
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📌 Technical Customer Service Representative (Sydney)
🏢 Healthcare Professionals Group
📍 Sydney