We're looking for an Administration Officer to join our Salem Aged Care team and provide day-to-day administrative and customer service support.You'll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience.Location: Toowoomba - QLDEmployment Type: Full Time | Monday to Friday 8am - 4pmRemuneration: $***** ph + Super + Salary Packaging + Access to staff discounts & benefitsWhat You'll Be DoingWelcome residents, families, visitors and contractors and provide friendly reception supportAnswer, triage and direct phone, email and in-person enquiriesRespond to routine enquiries and refer more complex matters to the appropriate team memberRecord messages, enquiries and follow-up actions accuratelyManage visitor sign-in and site requirementsAssist with admission and enquiry administrationComplete filing, data entry, document preparation and mail distributionSupport petty cash, banking and invoice processingAssist with resident appointments, vehicle and shared-space bookingsMaintain office supplies and stationeryAssist with service communications,



newsletters and noticesProvide other general administrative support as required.What You'll BringStrong customer service and administration experienceExcellent attention to detailStrong verbal and written communication skillsGood organisational and time management skillsAbility to manage multiple priorities and deadlinesConfidence working independently and as part of a teamModerate computer skills, including Microsoft Office, CRM and database systemsAbility to quickly learn and understand the requirements of the aged care environmentCurrent Police Check or NDIS Worker Screening Clearance, as required.Why You'll Love Working With UsSalary Packaging Advantages: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
Discounts: on Health Cover, Energy, Appliances, Holidays, and more.Employee Assistance Program for wellbeing support.Fitness Passport: Stay active with discounted gym memberships for you and your family.Ongoing Training & Development opportunities to grow your careerLutheran Services is a not-for-profit organisation, providing exceptional care and support to communities across Queensland for the past 90 years.
We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.Salem Aged Care in Toowoomba has been a cherished part of the local community since ****, offering warmth and care in a beautifully refurbished, vintage-inspired setting just minutes from the town centre.
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📌 Administration Officer - Reception (Toowoomba)
🏢 Lutheran Services Australia
📍 Toowoomba